The Collections & Cash Application Associate Manager – Non-DFAS oversees post-billing Accounts Receivable (AR) activities for the commercial customer portfolio, ensuring timely and accurate posting of receivables and reconciliation of the AR subledger to the general ledger in accordance with established Order to Cash (OTC) governance standards. The role executes the operational strategy for Non-DFAS collections and cash application, managing billing queues, unapplied and misapplied cash resolution, exception handling, and reconciliation activities across SAP S/4 and Cognitus platforms to ensure reliable post-billing cash operations and accurate customer account maintenance. Applying strong knowledge of commercial customer billing terms, remittance practices, and dispute/deduction resolution, the Associate Manager ensures consistent execution aligned to contractual requirements and customer-specific expectations. The Associate Manager identifies systemic delays, discrepancies, and processing errors across AR systems, driving resolution in coordination with Invoice & Billing and Contract Close-Out teams. Leveraging enterprise analytics and defined performance metrics, the role monitors service levels, receivable trends, policy adherence, and commercial customer payment behavior and delinquency drivers to inform operational improvements and mitigate cash flow risk, escalating material issues as appropriate. The Associate Manager executes collections and cash application activities in alignment with enterprise policies, internal controls, and contractual requirements, supporting audit and compliance activities within established frameworks while balancing customer experience and relationship outcomes. Partnering with Supply Chain, IT, Business Areas (BA), and broader GFS stakeholders, the role ensures effective integration of collections priorities with upstream and downstream OTC processes while supporting organizational transition initiatives across commercial contract types and customer segments. In addition, the Associate Manager leads Supervisors and staff, sets clear performance expectations, and advances process optimization, standardization, and system enhancements that improve productivity, service quality, and operational resilience across the commercial AR portfolio.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees