Assistant Branch Manager

Newcastle Building Society

8d•Hybrid

About The Position

Are you a natural leader who loves building relationships, motivating others, and delivering exceptional customer service? Join us at our flagship Newcastle city centre branch as an Assistant Branch Manager, and help shape the future of high‑street banking in our heartland. As an Assistant Branch Manager, you’ll play a key role in the day‑to‑day running of one of our largest and most vibrant branches. Acting as a deputy to the Branch Manager, you’ll support and guide colleagues, ensure smooth daily operations, and help deliver an outstanding customer experience. You’ll build long‑term relationships with our customers, taking the time to understand their needs and helping them explore the right options — including generating quality referrals to our specialist advice teams. This is a role where you can make a real difference: to your team, your customers, and your community.

Requirements

Is an engaging communicator and a confident people leader
Takes pride in helping others grow, succeed and thrive
Is passionate about customer service and community banking
Can inspire colleagues to achieve results
Brings energy, professionalism, and a commitment to doing the right thing

Responsibilities

Supporting the Branch Manager to lead, motivate and coach a high‑performing team
Ensuring the branch runs smoothly across customer service, transactions, and internal processes
Acting as Deputy Manager when required
Helping deliver strong business performance through great customer conversations
Owning and promoting the “understanding needs” process
Building trusted, long‑term relationships with customers
Contributing to a positive, inclusive and collaborative branch culture

Benefits

Corporate bonus scheme (on target 5%, up to a maximum 10%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts
A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
25 days’ annual leave + bank holidays (rises to 30 with length of service)
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme