Assistant Cafe Manager (Eastlake)

Grand Central Bakery•Seattle, WA

16h•Onsite

About The Position

The Assistant Café Manager supports café operations and Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. The Assistant Café Manager is a leader in the café, supporting café operations through training, coaching, and efficiently running the day as a reliable Person-in-Charge (PIC). The Assistant Café Manager is adaptable; recognizes that change is necessary and has the ability to “roll with it.” The Assistant Café Manager supports the Café Manager by inspiring and motivating café team members to provide exceptional products and outstanding customer service.

Requirements

Must be at least 18 years old
Ability to read, write, and speak English
Valid Food Handler's Card at all times and follows health department guidelines at all times
Must be able demonstrate regular attendance by coming to work on scheduled working days and being on time
Basic math skills
Two (2) or more years’ experience working in a café, restaurant, or coffee shop required.
Ability to provide outstanding customer service at all times.
Ability to work in a team environment with frequent interruptions, background noise, and changing tasks required.

Nice To Haves

Leadership experience preferred.

Responsibilities

Leads teams in delivering excellent customer service - following and promoting the 3 steps to great service at all times.
Serves as a visible and reliable leader with a positive presence and can effectively motivate the team to do their best work. Works in a way that can improve the cafe environment- takes initiative, contributes ideas, is solutions oriented.
Is able and willing to assume the role and responsibilities of the Café Manager during the Café Manager’s absence.
Supports the Café Manager with performance management by coaching in the moment and timely communication of coaching notes and training assessments with Cafe Manager. Adjusts personal communication style to effectively deliver coaching in a constructive manner and consistent with GCB expectations.
Responsible for troubleshooting in all areas of café operations. Has a solid understanding of our organizational structure and who/what/where to go for problem solving.
Communicates effectively and often with the café team to disseminate relevant information, as well as filter feedback and questions up to the Café Manager.
Assists in the hiring process for new Café Team Members. Responsible for new hire and ongoing training on menu and ingredients, customer service, systems (POS, online ordering) and daily café operations. Utilizes checklists and training documents to become competent and proficient with the cafe systems. Adjusts personal training style to individuals in order deliver effective training.
Follows and holds others accountable to safety best practices. Works to maintain a high level of food safety compliance.
Is knowledgeable about menu items and regularly shares that knowledge with customers and team members. Ensures high quality food and maintains GCB standards by sending feedback and communication regularly to Product teams and quality checking items served to customers in the café.
Is proficient in the Point-of-Sale (POS) system, adheres to proper cash handling procedures and standards with a high level of accuracy, and is able to troubleshoot common POS issues.
Is proficient in café administrative functions including PARS, ordering, invoices, and inventory management.
Understands and is able to meet café cost goals.
Is able to manage daily scheduling, shift coverage, and complete payroll when the Café Manager is unavailable. Is able to make and serve all café products in a timely manner, including during busy times, while ensuring they meet GCB specifications.
Consistently demonstrates a “pitches in” mentality and can be seen volunteering for duties and helping others. Stays thoughtfully busy at all times, regardless of customer flow.
Maintains a clean cafe environment including bussing, washing dishes, and executing all necessary café cleaning tasks.
Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job. Above all, sets the best example of behavior, work ethic, work quality, and safe work procedures.
Works collaboratively with a team. As an active participant in setting company culture, disrupts behavior that is harassing, discriminatory, or otherwise harmful to a culture of diversity, equity, and inclusion by correcting and redirecting behavior in the moment.
Follows all safety requirements, safety training, and instructions. Notifies manager of any potential hazards in the workplace, enters maintenance and safety tickets into FMX, and promptly reports all injuries, big or small, that are sustained while at work.