Assistant Customer Service Manager
About The Position
Join our team and bring your best self to the table. We’re excited to announce the opening of our brand-new Marlborough, MA store in Spring 2026, and we’re looking for passionate, customer-focused individuals to help us deliver an exceptional shopping experience. Let’s talk about your future and how you can grow with us! At Shaw’s, people are our key ingredient, and we believe that when you bring your unique talents and personality—your flavor—you help create something truly special. Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the right-hand to our Customer Service Manager, helping to keep the daily operations running smoothly, ensuring our customers leave with smiles, and creating a shopping experience that's second to none. You'll be the go-to for training and supervising our awesome staff, tackling customer inquiries and complaints like a pro, and making sure our store policies and procedures are top-notch. If you've got stellar leadership skills, top-tier communication abilities, and a passion for delivering amazing service, we want to hear from you! Our purpose is simple: To bring people together around the joys of food and to inspire well-being. For over 150 years, Shaw’s has been a trusted name in New England. As part of the Albertsons Companies family, we live by values that matter: We put people first We are customer-driven We value different perspectives We raise the bar We act as owners We are one team We build belonging We are committed to a healthy future
Requirements
- Stellar leadership skills
- Top-tier communication abilities
- A passion for delivering amazing service
Responsibilities
- Helping to keep the daily operations running smoothly
- Ensuring our customers leave with smiles
- Creating a shopping experience that's second to none
- Training and supervising our awesome staff
- Tackling customer inquiries and complaints
- Making sure our store policies and procedures are top-notch
Benefits
- Competitive wages paid weekly
- Flexible scheduling
- Opportunities for career advancement
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Associate discounts
- Time off (vacation, holidays, sick pay)
- An inclusive work environment where you can thrive with talented colleagues who reflect the communities we serve
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
