Assistant Customer Service Manager

Albertsons

9d • Onsite

About The Position

Future Opportunities – Marlborough, MA Store Opening Spring 2026 Join our team and bring your best self to the table. We’re excited to announce the opening of our brand-new Marlborough, MA store in Spring 2026 , and we’re looking for passionate, customer-focused individuals to help us deliver an exceptional shopping experience. Let’s talk about your future and how you can grow with us! At Shaw’s, people are our key ingredient , and we believe that when you bring your unique talents and personality—your flavor—you help create something truly special. A Day in the Life: Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the right-hand to our Customer Service Manager, helping to keep the daily operations running smoothly, ensuring our customers leave with smiles, and creating a shopping experience that's second to none. You'll be the go-to for training and supervising our awesome staff, tackling customer inquiries and complaints like a pro, and making sure our store policies and procedures are top-notch. If you've got stellar leadership skills, top-tier communication abilities, and a passion for delivering amazing service, we want to hear from you! Our purpose is simple: To bring people together around the joys of food and to inspire well-being. For over 150 years, Shaw’s has been a trusted name in New England. As part of the Albertsons Companies family, we live by values that matter: We put people first We are customer-driven We value different perspectives We raise the bar We act as owners We are one team We build belonging We are committed to a healthy future Our Values – Click below to view video: ACI Values What’s in it for you? Competitive wages paid weekly Flexible scheduling Opportunities for career advancement Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Associate discounts Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits An inclusive work environment where you can thrive with talented colleagues who reflect the communities we serve Location: Marlborough, MA Opening: Spring 2026 A copy of the full job description can be made available to you.

Requirements

• stellar leadership skills
• top-tier communication abilities
• a passion for delivering amazing service

Responsibilities

• helping to keep the daily operations running smoothly
• ensuring our customers leave with smiles
• creating a shopping experience that's second to none
• training and supervising our awesome staff
• tackling customer inquiries and complaints like a pro
• making sure our store policies and procedures are top-notch

Benefits

• Competitive wages paid weekly
• Flexible scheduling
• Opportunities for career advancement
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Associate discounts
• Time off (vacation, holidays, sick pay)
• An inclusive work environment where you can thrive with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees