Assistant, D2C Operations

Universal Music•Philadelphia, NY

12d

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. How we LEAD: We’re looking for a detail-oriented and adaptable Assistant, D2C Operations to support the Senior Manager and Manager within our eCommerce operations team. This role focuses on day-to-day execution across multiple Shopify stores, assisting with launches, ongoing maintenance, and operational support. The ideal candidate thrives in a fast-paced, high-volume environment , is highly organized, and can quickly adjust priorities as business needs change. Responsibilities will shift week to week based on team needs and active initiatives. How you'll CREATE: Assist with product setup, updates, and maintenance across eCommerce stores. Support the setup and upkeep of store environments, including product details, images, pricing, and customer-facing content. Ensure smooth daily operation of the eCommerce stores by managing site settings, implementing updates for launches and promotions, monitoring performance, and addressing basic technical issues. Assist with inventory management, including monitoring and coordinating restocks. Work cross-functionally with internal teams, including fulfillment, customer service, creative, tech and account teams, to support smooth operations. Assist with reporting by pulling and compiling data from multiple systems to support inventory management, sales tracking, and chart reporting validation. Identify opportunities to improve efficiency and flag process gaps when appropriate. Serve as a liaison with artist management and legal teams. Assist with user acceptance testing (UAT) by validating functionality, documenting issues, and supporting launch readiness. Provide ad hoc support to other departments by assisting with projects and operational tasks as needed.

Requirements

Bachelor’s degree required, preferably in Business, Merchandising, Marketing, Supply Chain, or a related field.
1+ years of experience in a professional environment; eCommerce, merchandising, or operations experience is a plus.
Shopify experience is a plus.
Strong organizational skills with excellent attention to detail.
Ability to manage multiple tasks, meet tight deadlines, and adapt to changing priorities.
Comfortable working in a fast-paced, high-volume environment.
Proficiency in Microsoft Office; Strong Excel skills are required .
Strong communication skills and a collaborative mindset.
Trustworthy when handling sensitive information.
Self-starter who can complete tasks and manage multiple projects with minimal supervision.
Flexibility to work non-traditional hours (nights, weekends, holidays) during major launches or peak periods may be required.

Nice To Haves

Photoshop experience is a plus.

Responsibilities

Assist with product setup, updates, and maintenance across eCommerce stores.
Support the setup and upkeep of store environments, including product details, images, pricing, and customer-facing content.
Ensure smooth daily operation of the eCommerce stores by managing site settings, implementing updates for launches and promotions, monitoring performance, and addressing basic technical issues.
Assist with inventory management, including monitoring and coordinating restocks.
Work cross-functionally with internal teams, including fulfillment, customer service, creative, tech and account teams, to support smooth operations.
Assist with reporting by pulling and compiling data from multiple systems to support inventory management, sales tracking, and chart reporting validation.
Identify opportunities to improve efficiency and flag process gaps when appropriate.
Serve as a liaison with artist management and legal teams.
Assist with user acceptance testing (UAT) by validating functionality, documenting issues, and supporting launch readiness.
Provide ad hoc support to other departments by assisting with projects and operational tasks as needed.

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent