Assistant Director of Financial Aid (Reg FT)

Community College of Allegheny County (CCAC) • Pittsburgh, PA

4d • $46,390 • Hybrid

About The Position

Provide guidance to students on the various types of financial aid and the requirements to receive it. Provide information to students regarding federal, state and alternative funding sources. Work collaboratively with Enrollment in support of the recruitment, persistence, and completion goals of the College.

Requirements

• Bachelor’s degree required and a minimum of one year of financial aid experience including knowledge of financial aid regulations and programs; OR an associate’s degree required and a minimum of three years of financial aid experience including knowledge of financial aid regulations and programs.
• Strong customer service skills.
• Must have reliable transportation and the ability to travel and be housed at any of the College’s campuses or centers, to serve as backfill at enrollment related events, and to serve as a representative of the College at public and private events.
• Some evening and weekend hours are required.

Nice To Haves

• Computer literacy to include Microsoft Office products and financial aid information systems highly desired.
• Knowledge of Ellucian Colleague system preferred.

Responsibilities

• Coordinates coverage for the front counter and (virtual and face-to-face).
• Serves as central point of contact for individuals coming into the FA Office. Responsible for troubleshooting issues and concerns then providing avenues for resolution.
• Completes the verification process for student paperwork received.
• Ensures financial aid requirements for the Pittsburgh Promise Program, inclusive of reconciliation.
• Provides guidance to interested parties about the process of applying for financial aid.
• Assists students and parents with completing the necessary forms for securing funding for the semester.
• Provides guidance on Financial Aid satisfactory academic progress and the financial ramifications of not making progress towards a degree.
• Provides student loan information to all students and specialized assistance to students in danger of losing their financial aid eligibility due to not meeting SAP; and those whose aid has been suspended and are interested in how to have it reinstated.
• Assists students with understanding financial aid information for transfer to other colleges and universities.
• Assists the Director with the delivery and development of activities and workshops designed to support the College’s recruitment and retention goals.
• Provides general Financial Aid direction to community organizations outside of CCAC who are interested in learning more about the subject of financial aid.
• Assists with the training of Financial Aid work study students and new financial aid staff.
• Helps revise financial aid marketing materials and on line documents and information for the new financial aid year.
• Participates in Professional Development activities as assigned by the Director and/or ED.
• Serves in the capacity of Director of FA in the absence of the Director.
• Travels to other sites to assist at other campuses or centers as necessary.
• Performs other duties as required or assigned.

Benefits

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level