Assistant Director of Residential Services

YWCA Utah • Salt Lake City, UT

1d • $60,000 - $64,000

About The Position

Under the direction of the Residential Shelter Director, this position plays a key role in supporting the daily operations of the YWCA’s Women In Jeopardy (WIJ) Program, which serves survivors of domestic violence. This role focuses on sustaining and strengthening the Shelter Advocate team to ensure consistent, compassionate, and trauma-informed services for residents. Responsibilities include coordinating and maintaining Shelter Advocate shift coverage, providing supervision, training, and ongoing support to the Coordinator and Lead team, and assisting staff in responding to resident crises. The position models and reinforces adherence to program policies, procedures, and best practices while promoting a trauma-informed and survivor-centered approach to care. This role also supports operational and administrative functions of the shelter program and serves as an active, collaborative member of both the WIJ program team and the broader YWCA organization. This position includes a 90-day evaluation period, after which performance will be reviewed.

Requirements

• Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.
• Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.
• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
• Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of Anti-racism, gender equity and violence against women.
• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problem solving techniques in the decision-making process.
• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.
• Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.
• Minimum qualifications include a combined 9 or more years of education and experience:
• Bachelor’s degree from an accredited college or university in women’s studies, political science, public policy, communications, criminal justice, social work. MPA or related strongly preferred and
• Minimum 5 to 7 years of progressive professional experience in nonprofit sector fundraising. Proven record of accomplishment in generating significant revenue from public, private, and nonprofit sources, including supervisory experience and working with volunteer leadership. Knowledge of local corporate and foundation community strongly preferred.
• Or Associates degree from an accredited college plus 7 or more years’ experience.
• Or High school diploma plus 9 or more years of relevant demonstrated experience.
• An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis, some weekends and evenings required.
• Proficiency with general office duties, computer systems and technology.
• Excellent writing, interpersonal communication, and public speaking skills.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance required.
• Must be able to pass Department of Health and Human Services criminal background check and meet I-9 requirements.

Nice To Haves

• Welcoming & inclusive personality
• General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
• Understanding of equity, anti-oppression and trauma-informed philosophies.

Responsibilities

• Maintain consistent shelter staffing coverage by managing schedules, coordinating coverage for absences, and supporting urgent staffing needs, including occasional after-hours call-outs. Track and monitor Relief Advocate hours to ensure accurate reporting.
• Provide Sanctuary-informed supervision and leadership to the Coordinator and Lead team through regular check-ins, guidance, and support to promote strong team functioning and a respectful workplace culture.
• Support staff in navigating complex or challenging situations, including interpersonal concerns, while fostering accountability, learning, and opportunities for debriefing that support trauma-informed care and staff wellness.
• In collaboration with the Residential Services Program Director and HR Manager, support the hiring, onboarding, and training of Shelter Advocates. Coordinate training schedules and ensure completion of required new hire and ongoing staff trainings in alignment with contractual requirements and best practices.
• Review residential logs and shift documentation to identify participant needs, safety concerns, and operational issues, ensuring timely follow-up and clear communication between shifts regarding participant well-being and community expectations.
• Promote trauma-informed, participant-centered service delivery and support staff in facilitating recommitment plan discussions and participant engagement in community standards.
• Ensure timely and accurate documentation in data systems, monitoring records to anticipate participant needs and support clear communication and task completion.
• In collaboration with the Shelter Program Director to review, update, and develop shelter policies, procedures, and protocols while ensuring ongoing compliance with YWCA Utah policies, licensing standards, and contractual requirements.
• Collaborate with the Shelter Program Director to reinforce Sanctuary-informed practices across shelter operations and advocate roles.
• Coordinate with the YWCA Operations team to ensure program needs are met, including facility maintenance, supplies, volunteers, donations, and IT support.
• Participate in the on-call shift rotation for 2 weeks every 10 weeks.

Benefits

• Paid Parental Leave (sixteen weeks for birthing parent, eight weeks for non-birthing parent, adoptive parent, or surrogate-intended parent, and four weeks for foster placement)
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 15 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free CuraLinc Employee Assistance Program which provides employee support resources including access to counseling and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager