ASSISTANT FRONT OFFICE MANAGER/GUEST SERVICES MANAGER
About The Position
You are organized, service driven, and skilled at supporting front desk operations. You know how to coach a team, solve problems, and ensure guests enjoy a smooth, welcoming experience. If you thrive in hospitality and enjoy leadership with hands‑on involvement, keep reading. The Role As the Assistant Front Office Manager, you support the Front Office Manager by overseeing daily front desk operations, managing staff, and ensuring excellent guest service. You help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.
Requirements
- Previous front desk or guest service leadership experience preferred
- Strong communication, organization, and customer service skills
- Professional, dependable, and able to lead by example
- Comfortable using hotel systems and managing multiple tasks
- Effective problem solver with a positive, team-oriented attitude
- Passionate about hospitality and creating great guest experiences
- Flexible to work any shifts, including holidays and weekends
Responsibilities
- Support daily front desk and guest service operations
- Assist with supervising, coaching, and developing the front desk team
- Oversee check ins, check outs, reservations, and guest account handling
- Handle escalated guest concerns and ensure timely service recovery
- Monitor staffing levels and assist with scheduling and shift coverage
- Ensure compliance with hotel procedures, policies, and brand standards
- Maintain accuracy in logs, reports, and financial documentation
- Communicate effectively with housekeeping, engineering, and leadership
- Support onboarding, training, and performance evaluations
- Lead by example to provide warm, professional guest service
Benefits
- Leadership opportunity with daily guest interaction
- Supportive management and opportunities for career growth
- A dynamic front office environment where you make an impact
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
