Assistant General & Events Manager

Continental Services•Auburn Hills, MI

About The Position

The Assistant General Manager supports the overall operations of the Greystone Pickleball Club, ensuring an exceptional member and guest experience across food & beverage, events, coffee and bar services, and customer service. The AGM works closely with the General Manager to execute daily operational standards, lead and develop the team, maintain facility readiness, and drive member engagement and revenue. This role is highly hands-on, requiring strong leadership presence on the floor and constant focus on hospitality, consistency, and service excellence.

Requirements

2–4 years of leadership experience in hospitality, sports/recreation, or food & beverage.
Demonstrated ability to lead teams and deliver exceptional guest experiences.
Ability to work evenings, weekends, holidays, and event-based schedules.
Strong interpersonal and communication skills.
Ability to multitask and remain calm in fast-paced environments.

Nice To Haves

Knowledge of bar, coffee service, and quick-service kitchen operations preferred.
Experience working in multi-outlet environments or recreational facilities is a plus.
Hands-on leader with strong teamwork orientation.
Positive communicator with high emotional intelligence.
Strong problem solver with a guest-first mindset.
Organized, flexible, and committed to follow-through.
Energized by a community-based environment.

Responsibilities

Assist in managing all daily operations including café, bar, food service, and event spaces.
Serve as Manager on Duty in the absence of the General Manager.
Monitor service flow, cleanliness, safety compliance, and facility readiness.
Support enforcing SOPs, service standards, and company policies.
Maintain strong floor presence to support staff, engage guests, and resolve issues.
Oversee beverage and quick-service food operations during scheduled shifts.
Monitor product quality, food presentation, bar operations, and service standards.
Train and support staff on upselling techniques, recipes, sequence of service, and guest interaction.
Assist with inventory, ordering, and waste reduction strategies.
Assist in the planning, setup, staffing, and execution of private and club events.
Ensure event spaces are clean, set correctly, and ready on schedule.
Field event inquiries and leads, conduct site visits with prospective clients, and support booking conversion.
Partner with off-premises catering teams on large-scale or customized events including rentals, menu customization, staffing, and production logistics.
Support last-minute changes, special requests, and problem-solving with professionalism and flexibility.
Assist with reporting, payroll, labor controls, and scheduling.
Help track supply usage, ordering, and inventory.
Identify opportunities to increase revenue and reduce expenses.
Assist in managing POS setup, cash handling, and shift deposits.
Participate in hiring, onboarding, coaching, and training staff
Maintain fair and consistent accountability and performance feedback.
Support team culture, recognition, morale, and retention.
Lead shift pre-service huddles and ongoing training.
Performs other related duties as assigned.