Osteria - Assistant General Manager - at Paradies Lagardère OKC

Retail and Dining Positions•Oklahoma City, OK

1d•Onsite

About The Position

The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operations, including team leadership, financial performance, guest service, and compliance. The AGM plays a key role in executing company standards, developing talent, and maintaining a culture of accountability and engagement. At Osteria, quality is non-negotiable—from scratch-made dishes to how we lead our teams. As an AGM, you will play a critical role in shaping the guest experience, developing talent, and driving operational success in one of the most unique environments in hospitality. Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

Requirements

Demonstrated leadership experience in a high-volume restaurant or hospitality environment
Proven ability to lead, coach, and develop hourly teams and supervisors
Strong understanding of restaurant operations, including labor, inventory, and cost control
Ability to drive guest service excellence and resolve escalated guest concerns
Experience with hiring, training, and performance management
Strong organizational, problem-solving, and decision-making skills
Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays

Nice To Haves

Food safety certification and alcohol service knowledge preferred
Experience in airport or high-volume, complex environments
Strong financial acumen and ability to impact P&L performance
Proven track record of building high-performing, engaged teams
Passion for hospitality and delivering memorable guest experiences

Responsibilities

Support the General Manager in overseeing all daily operations to ensure efficiency and profitability
Lead by example in delivering best-in-class guest service and creating a positive team environment
Coach, train, and develop team members to meet performance and service expectations
Monitor labor, sales, and operational metrics to drive business results
Ensure compliance with company policies, safety standards, and airport regulations
Address and resolve guest concerns in a timely and professional manner
Partner with the General Manager on hiring, onboarding, and performance management
Maintain high standards of cleanliness, food quality, and brand presentation
Foster a culture of accountability, engagement, and continuous improvement
Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
Knowledgeable and enthusiastic about the restaurant's menu and products.
Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.