Assistant General Manager - Hersheypark and Central PA area - Full-Time

SmarteCarte Brand•Hershey, PA

2d•$62,000 - $67,000•Onsite

About The Position

The primary responsibility of the Assistant General Manager is oversight of the locker service at Hersheypark; in addition, this role will service and oversee Smarte Carte equipment at mall and Planet Fitness locations in the assigned area (Central PA). This is a highly visible role at the park, and within Smarte Carte, expected to provide exceptional customer service to park attendees, and foster a strong relationship with park management. During the park season, management responsibility of 5-10 part-time employees.

Requirements

Minimum 3 years’ experience in operations and people management
2-4 years’ experience in a customer service role
Strategic planning and critical thinking skills
Basic understanding of electro/mechanical assembly, ability to troubleshoot and make repairs.
Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
Ability to forge solid relationships with external constituents e.g., customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communications.
Strong financial and analytical skills must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
Organized and able to manage multiple priorities effectively.
Proficient knowledge of Microsoft Office/Suite
Valid Driver License required
Bend and stoop, walk and stand for duration of shift.
Ability to work outside in all weather.
Ability to lift up to 40 lbs.
Visual acuity/manual dexterity

Nice To Haves

Associate or bachelor's degree in related field preferred
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts.
The successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results.
This is a practical versus a theoretical thinker who should demonstrate the following competencies: Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse workforce.
Ethics: Highest level of professional integrity and honesty as well as personal credibility.

Responsibilities

Manage all aspects of Hersheypark operations.
Overall responsibility for the P&L of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.
Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
Manage staff of 5-10 part-time associates, including but not limited to: recruiting & hiring, new employee orientation and training, scheduling, and performance management.
Maintain Smarte Carte equipment; ensure equipment is clean and operating properly.
Troubleshoot equipment problems, work with Tech Services to resolve issues and repair equipment with urgency.
Perform cash collections and end of month financial reconciliation.
Provide daily reporting as requested.
Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
Develop and maintain strong relationships with key stakeholders to include park management and network of Smarte Carte associates.
Oversight responsibility of Smarte Carte equipment at malls and Planet Fitness locations in the assigned area.
Other duties as assigned.