Assistant Home Shopping Manager

Albertsons • Shreveport, LA

6d

About The Position

Home Shopping Department Manager – Position Profile Are you ready to lead a home shopping team within a dynamic organization at the forefront of grocery service? Do you thrive in a fast‑paced, digital environment where you can make a real impact? Are you a natural leader who enjoys supporting and developing a team? As a Home Shopping Department Manager, you will oversee product selection, team operations, and customer experience for online grocery orders. You will lead a team of 15 to 30 associates responsible for picking, staging, loading, and delivering orders, ensuring accuracy, timeliness, and exceptional customer service. This role requires strong multitasking skills, quick problem‑solving, and a consistent focus on delivering an outstanding customer experience.

Responsibilities

• Manage day‑to‑day E‑Commerce operations and picker performance.
• Ensure high‑quality product selection, including fresh produce and in‑code items.
• Verify accurate picking, staging, and on‑time order readiness.
• Audit order completion and accuracy.
• Achieve and maintain a minimum standard of 90 picks per hour.
• Lead and support a team of 15–30 associates.
• Partner with store leadership, department heads, receivers, vendors, and Operations Managers to ensure product availability.
• Oversee the re‑shop process to minimize out‑of‑stocks and substitutions.
• Manage future item demand and maintain strong in‑stock levels.
• Participate in weekly Store Director and department manager meetings.
• Achieve performance expectations, including: 97% in‑stock shopping fulfillment Less than 3% out‑of‑stocks 0% missing items
• Partner with drivers and observe shoppers to ensure best-practice execution.
• Interview, hire, train, coach, mentor, and manage direct reports in partnership with store leadership.
• Build and manage schedules to support efficiency and performance goals.
• Proactively manage customer communication, including incoming calls and proactive outreach.
• Process customer refunds promptly.
• Provide service to drive‑up customers and delivery agents.
• Manage E‑Commerce equipment, assets, and undelivered product.
• Use company computer applications to manage orders, communicate workflows, and produce reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed