Assistant Home Shopping Manager

Albertsons•Baton Rouge, LA

13d

About The Position

Are you ready to lead a Home Shopping team in a fast‑paced environment at the forefront of the grocery service industry? Are you energized by digital and online retail, and motivated by the opportunity to make a meaningful impact? This role is ideal for a natural leader who thrives in a dynamic setting and is passionate about guiding a dedicated team toward exceptional service. As a Home Shopping Department Manager , you will oversee all aspects of online order fulfillment—from selecting high‑quality products to ensuring accurate, on‑time delivery. You will lead a team of 15–30 associates responsible for picking, staging, loading, and delivering customer orders. This role requires strong multitasking, problem‑solving, and leadership skills, all while maintaining a customer‑first mindset and driving E‑Commerce performance.

Requirements

Strong multitasking
Problem‑solving
Leadership skills

Responsibilities

Manage day-to-day E-Commerce operations and oversee picker performance.
Ensure all customer orders are accurately selected, staged, and prepared for delivery on time.
Maintain high standards in product selection, especially produce quality and in-code items.
Audit completed orders for accuracy and quality.
Achieve and maintain productivity goals, including a minimum of 90 picks per hour for the department.
Partner with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability.
Manage re-shop processes to minimize out-of-stocks and substitutions.
Forecast future item demand and ensure readiness for peak shopping periods.
Meet critical performance targets, including: 97% in-stock fulfillment Less than 3% out-of-stocks Zero missing items
Collaborate with drivers and observe shoppers regularly to ensure best practices are being followed.
Partner with leadership to interview, hire, train, coach, mentor, and manage department associates.
Create and manage weekly schedules to achieve efficiency, labor goals, and performance expectations.
Participate in required weekly meetings with Store Directors and department managers.
Proactively manage customer communication, responding to calls and inquiries promptly.
Reach out to customers as needed to address order issues, provide updates, or support service recovery.
Process customer refunds in a timely and accurate manner while maintaining a high standard of service.
Manage all E-Commerce equipment, assets, and undelivered product.
Monitor and maintain proper use of tools, carts, handheld devices, and staging areas.
Support shrink reduction efforts and manage department resources responsibly.
Use company E-Commerce systems and applications to manage orders, schedule staff, communicate directives, and track performance.
Review reporting dashboards and operational data to drive informed decisions and continuous improvement.
Perform services for drive-up and partnered delivery agents as needed, ensuring customers receive orders promptly and accurately.