Assistant Housekeeping Manager

Marcus Corporation • Pittsburgh, PA

21h

About The Position

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

Requirements

• Bachelors degree in hospitality or similar industry preferred.
• Minimum of 2 years management experience in boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

• Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined.
• Select staff, recruit, hire, and train qualified housekeeping personnel.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
• Prepare and distribute room assignments and keys to the housekeeping attendants daily.
• Check floors periodically, update the current room status, and find opportunities for service improvements.
• Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
• Answer the department telephone to respond quickly to requests from guests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
• Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
• Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
• Submits requests for repair of cleaning equipment.
• Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees