Assistant Housekeeping Manager

The Marcus Corporation•Pittsburgh, PA

About The Position

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count , creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard. What will you be doing? Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined. Sele ct staff, recruit, hire, and train qualified housekeeping personnel. Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. Confirm all housekeeping staff members have arrived or find substitutes for absence employees. Prepare and distribute room assignments and keys to the housekeeping attendants daily. Check floors periodically, update the current room status, and find opportunities for service improvements. Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Answer the department telephone to respond quickly to requests from guests. Check hotel's computer for information concerning room status and enter updated room status. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines. Orient and familiarize new personnel with hotel facilities and operating hours. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Maintain high quality of housekeeping standards in\: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners. Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment. Submits requests for repair of cleaning equipment. Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

Requirements

Bachelors degree in hospitality or similar industry preferred.
Minimum of 2 years management experience in boutique hotel industry.
Basic knowledge of MS Office.
Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined.
Select staff, recruit, hire, and train qualified housekeeping personnel.
Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
Prepare and distribute room assignments and keys to the housekeeping attendants daily.
Check floors periodically, update the current room status, and find opportunities for service improvements.
Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
Answer the department telephone to respond quickly to requests from guests.
Check hotel's computer for information concerning room status and enter updated room status.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
Orient and familiarize new personnel with hotel facilities and operating hours.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Submits requests for repair of cleaning equipment.
Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

Benefits

Room discounts at Marcus Hotels & Resorts and IHG-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!

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