Assistant Manager, Dispatch Operations

Estes Express Lines•North Bergen, NJ

About The Position

Lead, guide and direct employees monitoring performance, providing coaching, counseling. Accountable for the management of an efficient, clean and safe operation Responsible for, training and assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations Communicate daily with drivers, dispatch, customers, and Sr. Management Identify areas in need of improvement, develop and execute improvement plan Supervise all assigned dispatchers, customer service representatives, dispatch supervisors and agent assigned to multiple locations Observe and evaluate dispatch functions and coach dispatchers on needed improvements Maintain an effective working relationship with other departments such as LTL Operations and Customer Care Support customer relationship, oversee profit and cost controls Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background.
One to three years’ experience in customer service and/or transportation
One year supervisory experience preferred
Proficient in Microsoft Excel
Excellent communication skills (listening, verbal, written)
Customer service focus
Problem solving and analytical ability
Prioritization and time management skills
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Bachelor Degree preferred
One year supervisory experience preferred

Responsibilities

Lead, guide and direct employees monitoring performance, providing coaching, counseling.
Accountable for the management of an efficient, clean and safe operation
Responsible for, training and assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
Communicate daily with drivers, dispatch, customers, and Sr. Management
Identify areas in need of improvement, develop and execute improvement plan
Supervise all assigned dispatchers, customer service representatives, dispatch supervisors and agent assigned to multiple locations
Observe and evaluate dispatch functions and coach dispatchers on needed improvements
Maintain an effective working relationship with other departments such as LTL Operations and Customer Care
Support customer relationship, oversee profit and cost controls