Assistant Property Manager

Boulder Housing Partners • Boulder, CO

1d • $25 - $29

About The Position

Under general supervision, the Assistant Property Manager provides support to the property managers for public housing, section 8 project-based, affordable, tax credit, and market rate housing in the City of Boulder. Functions include monitoring age receivables, completing financial reports, marketing planning, monitoring activities related to occupancy, processing and monitoring renewal and recertification paperwork, showing apartments, completing compliance reports, filling in for property manager as needed, and performing property management related duties as required.

Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.

Requirements

• High school diploma or equivalent.
• Strong organizational experience.
• Experience with data entry and database management.
• Ability to accurately verify multiple sources of information and make assessments.
• Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively.
• Attention to detail.
• Ability to work with diverse populations.
• Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone.
• Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.
• Acceptable background information, including criminal history.
• Valid Colorado driver's license and acceptable motor vehicle record.
• This position does require LIHTC and HUD experience.

Nice To Haves

• Experience with housing software, particularly Yardi.
• Customer Service experience.
• Bilingual Spanish/English.

Responsibilities

• Assist with property management financial processes.
• Monitor and post monthly rents for the portfolio
• Monitor resident ledgers
• Monitor and manage age receivables according to policy
• Process demands and ensure rent collection policies are followed
• Perform month end review and reporting
• Review, monitor, and manage GPRI reports
• Assist with processing all paperwork and mailings related to recertifications and renewals.
• Maintain and create filing and logging systems for first, second and final mailings
• Process recertification and send notification of recertification to residents
• Mail letters and packets and track return of documents
• Review forms for accuracy and completeness. Research and obtain missing information as needed
• Organize paperwork and assist as requested
• Track traffic, enter data into Yardi software system
• Maintain organized resident files
• Assist with lease-up of vacant units.
• Respond to inquiries via telephone and walk ins
• Process and maintain waitlists
• Manages marketing plan for the properties
• Process applications for housing
• Conduct landlord references
• Conduct background checks
• Check files for eligibility criteria
• Show available units
• Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition
• Assist with move outs.
• Inspect and walk units at move out
• Assess charges with maintenance
• Assess and complete move out disposition
• Process move out file
• Assist property managers by:
• Holding office hours on-site as needed
• Posting notices at sites
• Filing
• Interpreting for Spanish-speaking clients
• Assist property managers with resident issues, including:
• Monitor rent collections and late payment reports
• Initiate and follow up on resident payback agreements
• Assist with resident issues, requests and communications
• Working knowledge of Reasonable Accommodation situations under Section 504
• Provide front desk coverage by:
• Welcoming visitors
• Answering phones
• Directing inquiries with professionalism and courtesy
• Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.
• Performs related duties as required by management to meet the needs of BHP.
• Regular, predictable attendance is an essential function of this position.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
• Generally, duties and responsibilities are listed from most to least critical or time consuming.
• Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.

Benefits

• Medical, dental, vision health plans
• Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
• Paid life insurance
• Employee wellness program
• Long term disability
• 13 paid holidays per year plus vacation and sick leave
• Five Fridays off during the summer
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED