Associate Account Manager

KPS Global•Fort Worth, TX

About The Position

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets. Setting the industry standard for more than 75 years, with knowledgeable experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets. KPSG is headquartered in Fort Worth, Texas with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ. KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded. KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees. KPS Global is looking for an Associate Account Manager, to join the Customer Service Department. The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.

Requirements

Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist

Responsibilities

Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist