Associate Director, Commercial Excellence
About The Position
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Role: Rocket Travel by Agoda is seeking an experienced and highly structured Associate Director, Commercial Excellence to lead large-scale commercial initiatives through disciplined project management and continuous process optimization . The role is responsible for designing, implementing, and governing scalable ways of working across commercial and cross-functional teams to drive excellence, efficiency, and predictable outcomes. This position is ideal for a strategic operator who enjoys turning complexity into clarity, leading cross-functional programs, and building sustainable processes that enable teams to perform at their best.
Requirements
- 10+ years in commercial operations, strategy, enterprise partnerships, or operational excellence roles.
- Proven experience leading complex, cross-functional initiatives in matrixed environments.
- Demonstrated people management experience with a track record of developing high-performing teams.
- Strong project management and process optimization expertise.
- Excellent communication, stakeholder management, and executive presentation skills.
Nice To Haves
- Experience supporting enterprise or loyalty-based partner models (ex. financial institutions, airlines, large B2B clients).
- PMP, Lean, Six Sigma, Agile or related certifications.
Responsibilities
- Commercial Project Leadership Lead high-impact, cross-functional commercial initiatives from concept through execution, ensuring delivery against timelines, scope, and success metrics.
- Establish project governance, operating cadence, and reporting frameworks for commercial programs.
- Proactively identify risks, dependencies and bottlenecks, and drive mitigation plans with senior stakeholders.
- Process Optimization and Ways of Working Design, document, and optimize end-to-end commercial processes, including planning, deal execution, partner onboarding, launches and partner management.
- Standardize tools, templates and frameworks to improve execution consistency and scalability.
- Lead continuous improvement efforts using structured methodologies.
- Stakeholder and Change Management Serve as a trusted partner to commercial and cross-functional leadership teams.
- Translate strategy into executable roadmaps with clear ownership and accountability.
- Drive adoption of new processes by leading change management, training, and communication efforts.
- People Leadership and Team Development Directly manage and develop a Commercial Excellence team (i.e. associate project managers), setting clear priorities, goals and performance expectations for team members.
- Provide ongoing coaching, feedback and career development support.
- Foster a high-performing collaborative team culture focused on accountability and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
