Associate Director of Client Development

CONTINENTAL SERVICE GROUP LLC•Village of Fairport, NY

About The Position

This role is a quota-carrying sales and service position responsible for driving net new revenue growth from an existing client portfolio through incremental placements, upselling of expanded services, and strategic re-engagement of inactive clients on the West Coast. The position partners closely with internal teams to deepen client relationships, expand scope of work, and ensure long-term account retention and satisfaction. The ideal candidate is a high-energy, self-motivated professional with strong territory management skills, the ability to identify growth opportunities within established accounts, and a proven track record of meeting or exceeding revenue targets. This role requires frequent client interaction, participation in industry events, and 25–50% overnight travel, including travel to ConServe offices and client locations.

Requirements

Residing close to large MSA cities (airport), Chicago, Minneapolis, Denver or Pheonix and support West Coast Clients
Possess the ability to travel between 25-50%
Ability to travel between ConServe’s offices as needed
Must have a valid Driver’s License
Excellent writing & verbal communications skills with the ability to interact and build rapport with all levels of an organization.
High energy and self-starter
Highly self-motivated
Problem solver
Proven time management and goal setting skills
Possesses territory management skills such as but not limited to leadership, negotiation, relationship management, strategic planning, and problem solving skills.
Excellent listening, and organizational skills
Attention to detail and quality
Ability to prioritize multiple tasks
Proficient in MS Word and Excel, and e-mail
Proficient in CRM software
Ability to obtain and maintain Government Security Clearance
No conflicts of interest with ConServe or our Clients
High School Diploma or GED
Bachelor’s Degree or equivalent combination of education and sales experience

Responsibilities

Maintain and develop existing Clients.
Achieve a quota of incremental net new business placements from existing Clients.
Achieve monthly/quarterly/annual revenue budget performance objectives.
Enthusiastically participate in all customer service-sales training and professional development opportunities.
Attend and participate in all customer service-sales team meetings.
Actively participate in sales plan development.
Attend and work at industry conferences and trade shows.
Submit sales administrative requirements to management on a regular basis.
Develop and maintain prospect files, follow-up systems and sales contract agreements in accordance with Company procedure.
Create and maintain Client Scope of Work (SOW) documentation, conducting all New Client SOW creation as well as annual SOW maintenance and updates.
Manage all Client contact changes, Client reporting requirements and conduct Client Web Portal navigation set up and training.
Manage Client Report Card and NPS feedback
Know and follow Company policies and procedures.
Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program