Associate Dispatcher

CenterPoint Energy • Evansville, IN

6d

About The Position

Under general supervision, this position is responsible for monitoring gas emergency work for company and contract service technicians. This position works cooperatively with the Contact Center, Field Operations, and emergency agencies to coordinate efficient and timely scheduling of emergency order work. Analyze and respond to changes in priority and resourcing 24 hours/day, 365 days/year to ensure the best possible emergency response time.

Requirements

• Requires a high school diploma or GED.
• Must possess a strong background in teamwork skills and demonstrated the ability to produce desired results and maintain composure in a rapidly changing high stress environment.

Responsibilities

• Handle emergency calls, ensuring customer safety and timely response to gas-related emergencies (e.g., leaks, outages).
• Coordinate resources and prioritize emergency orders to meet regulatory requirements.
• Manage third-party damage communications and escalate issues as necessary to internal and external stakeholders.
• Respond quickly to emergencies, providing field operations with clear instructions for urgent action.
• Available for on-call rotation, with the flexibility to work nights, weekends, and holidays.
• Proficient in PC applications (Microsoft Office), communication, and multitasking in a dynamic environment.
• Ensure efficient distribution and completion of meter orders for field teams.
• Process emergency calls and evaluate urgency to prioritize field responses.
• Maintain customer safety and satisfaction by communicating precautions and ensuring proper incident management.
• Handle third-party damage communications with internal teams and external customers.
• Monitor and report on operational performance to ensure compliance with service standards.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple tasks and adjust to changing priorities.
• Experience in emergency response and customer service.
• Ability to interpret and apply instructions, safety rules, and technical documents.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED