Associate Engagement Manager, ADC

Amazon • Arlington, VA

12d

About The Position

At Amazon Web Services (AWS), we’re hiring an Associate Engagement Manager to
team with AWS consultants, partner, and client teams. Engagement Managers manage
the delivery of AWS cloud products and services that enable our customers to
realize their business objectives. These professional services engagements focus
on the full platform of AWS customer solutions to help our customers and
partners remove constraints and accelerate their journey to AWS.

You will join as part of the AWS Professional Services (ProServe) Associate to
Consultant (A2) Delivery, which focuses on the accelerated career development of
university graduates and early career professionals.

Our team members work with enterprise customers locally, regionally, and
domestically. As such, this role has up to 75% travel associated. While many of
our customers engage ProServe virtually, there is always the potential that a
customer might choose to include travel in their contract.

AWS Professional Services engage in a wide variety of projects for customers and
partners, providing collective experience from across the AWS customer base and
are obsessed about strong success for the Customer. Our team collaborates across
the entire AWS organization to bring access to product and service teams, to get
the right solution delivered and drive feature innovation based upon customer
needs.

Work/Life Balance:

Our team puts a high value on work-life balance. It isn’t about how many hours
you spend at home or at work; it’s about the flow you establish that brings
energy to both parts of your life. We believe striking the right balance between
your personal and professional life is critical to life-long happiness and
fulfillment. We offer flexibility in working hours and encourage you to find
your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and we’re building an environment that celebrates
knowledge sharing and mentorship. We care about your career growth and strive to
assign projects based on what will help each team member develop into a
better-rounded professional and enable them to take on more complex tasks in the
future.

Requirements

• Are 18 years of age or older
• Bachelor's degree or above in a related field
• Graduation conferral date between June 2024 and June 2026
• 1+ years experience assisting in project delivery of IT or technical projects or equivalent experience
• 1+ years experience managing tasks, risk/issue of a project
• 1+ years of agile frameworks and the software development lifecycle (practical or academic) experience
• This position requires that the candidate selected be a U.S. citizen and be able to obtain/maintain an active TS/SCI security clearance with polygraph at the conclusion of the internship.

Nice To Haves

• Master's degree in Business or a STEM related field, such as Computer Science, Computer Engineering, Information Technology or related fields
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Understands the value proposition of the public cloud.
• Experience assisting in the delivery of cloud, software, or emerging technologies (IoT, Blockchain, AI/ML) projects.
• Evidence of on-going education  through certifications or training.
• AWS experience and certifications.
• Managed technical projects consisting of 4 or more people totaling over $100,000 budget.
• Managed and delivered IT project for a Fortune 500 company.
• Managed projects using both Waterfall and Agile/Iterative methodologies.
• Experience with Agile and Project Management (APM) tool-sets (Jira, RallyDev, VersionOne, Taiga, etc.).

Responsibilities

• Collaborate with other AWS technical, operation, and customer facing teams to deliver engagement health metrics and ensure we are on track to meet customer milestones and business outcomes.
• Experience leveraging formal project management and reporting methodologies.
• Possesses knowledge of project management best practices and how to apply them in an effective yet pragmatic way across engagements.
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
• Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Ability to make decisions guided by policies, procedures, and business plan with limited guidance.
• Business and financial acumen.
• Business case development.
• Plan, organize, and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items.
• Ability to take ownership, work under pressure and meet deadlines on time.
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
• Takes proactive steps to ensure teams meet or exceed customer expectations.
• Works effectively in a dynamic environment with changing priorities.
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
• Interfaces with various customers and internal AWS stakeholders which consists of Sr Engagement Managers, Practice Managers, and project level resources such as SMEs.
• Plans and oversees the preparation and dissemination of engagement financials and health status.
• Able to present, communicate (oral & written), and build relationships across team members
• Proven success in working with teams and management.
• Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
• Proven experience working in a matrix environment, managing multiple stakeholders.
• Negotiation and conflict resolution capabilities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level