Associate IT Help Desk Technician
About The Position
As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. WHY GILLIG Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses Renowned for its inclusive team/family-oriented culture Stable, successful, and growing organization – a Bay Area business for over 132 years! Flexible schedules (depending on project needs) Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits ABOUT THE ROLE The Associate IT Help Desk Technician will administer all aspects of GILLIG’s end user profile, email, workstation, phone and installed applications. They will assist with Technical Support and Senior System Administration staff problems/issues that have been raised to second-tier support. Under direct supervision, they serve as first point of contact for technical issues and questions as well as users needing technical support. This role will be located in our Livermore CA office
Requirements
- Minimum 1-2 years Help Desk experience
- Ability to lift 25 lbs.
- Minimum 1-2 years Help Desk experience
- BA/BS in Computer Science or related field (preferred)
- Standard start time: 5:00AM or 5:30AM (negotiable to 6:00AM)
- Prolonged periods of sitting/standing at a desk and working on a computer
- Regularly required to sit, stand, and walk and occasionally kneel or squat
- The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
- Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
- Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
- Ability to lift 25 lbs.
- Minimum 1-2 years Help Desk experience
- BA/BS in Computer Science or related field (preferred)
- Standard start time: 5:00AM or 5:30AM (negotiable to 6:00AM)
- Prolonged periods of sitting/standing at a desk and working on a computer
- Regularly required to sit, stand, and walk and occasionally kneel or squat
- The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
- Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
- Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)
Nice To Haves
- BA/BS in Computer Science or related field (preferred)
- BA/BS in Computer Science or related field (preferred)
Responsibilities
- Maintain and Install workstations, ensuring maximum uptime with minimal rework
- Create and maintain user profiles in Active Directory and application repositories
- Create and maintain accurate knowledge base for problem resolution
- Maintain and close IT Tickets within target time and follows up to ensure issues are completely resolved
- Install and maintain applications
- Ensure sensitive information is secured
- Provide feedback and ideas on improving IT Services
Benefits
- company paid medical premiums
- generous retirement plan
- other comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
