Associate IT Security Analyst

PROCEPT BioRobotics•San Jose, CA

4d•Onsite

About The Position

The IT Security Analyst supports the organizationâs information security program while also providing foundational end-user technical support. This role assists with monitoring security alerts, managing user access, maintaining endpoint security, and supporting compliance activities, while serving as a first point of contact for IT-related issues. The position bridges helpdesk operations and security by ensuring users receive timely technical support while maintaining secure access controls and device compliance. This is a role ideal for someone looking to build a career in cybersecurity while gaining hands-on experience in IT support and enterprise security practices.

Requirements

Bachelorâs degree in computer science preferred or related field or related experience.
1+ years of experience in a help desk, desktop support role, troubleshooting software/hardware issues.
Experience in supporting IT Collaboration Platform such as Box, Zoom and Office 365 is a plus.
Strong interpersonal and communication skills; capable of following up, training users, making presentations to an internal audience, and interacting positively with upper management.
Strong technical analytical skills with a basic understanding of IT systems, network, remote VPN, security, and business applications.
Creative, flexible, and collaborative in approach to technical problem solving.
Ability to communicate effectively, both orally and in writing, at a variety of technical levels.
Ability to work effectively as part of a diverse team in a fast-paced environment and with multiple projects.

Nice To Haves

Medical device/Biotech background is a plus, but not required.
Requires full time onsite at San Jose, CA office
10% of travel may be required

Responsibilities

Monitor security activity and investigate suspicious behavior
Support security policy development and compliance work
Maintain security documentation, including incident reports, risk assessments, and audit evidence.
Provide on-site technical support to internal users, consisting of a team of highly technical software and hardware engineers to solve interesting and complex technical issues.
Maintain a searchable knowledge base of technical How-To and FAQs, keeping up-to-date documentation to make sure users can be productive for their day-to-day IT needs.
Provision/Deprovision IT equipment and user access during onboarding and offboarding events.
Participate in IT projects such as rolling out new systems and solutions on an as-needed basis.
Host regular trainings of IT cloud collaboration tools such as Box, Zoom and Slack.
Maintain and support on-site conference rooms with Zoom Room technology and various A/V equipment.
Prepare equipment and perform dry-run with key leaders in different departments to ensure smooth operation during large team and employee all-hands meeting.
Conduct regular IT audits and verify logs in account access, potential email spam activities and report any suspicious activities as needed.
Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
Understand and adhere to the PROCEPT BioRobotics EHS policies.