Associate Patient Care Coordinator

UnitedHealth Group•Corvallis, OR

6d•$16 - $29•Onsite

About The Position

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and exceptional careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together. The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards. Location (Full-Time Onsite): 3680 NW Samaritan Drive, Corvallis, OR 97330 - May be required to travel to one or multiple locations for coverage as needed Schedule: This role is a full‑time, 40‑hour per week position, consisting of 8‑hour shifts scheduled Monday through Friday between 7:15 a.m. and 5:30 p.m. PST. Final shift assignment and scheduling will be determined by the supervisor upon hire. Primary Responsibilities: Will participate in and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employees will be expected to read, have familiarity, and embrace the principles contained within Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verify patient insurance coverage, acts as cashier for payments and prepares for appointments Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient’s arrival in a timely manner Working knowledge of the referral process Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment Direct patient flow and prepare patients for exams Proactively monitors and manages provider schedules for accuracy Actively participate in the cleaning of shared work areas Participate in the orientation and training of new employees May work at multiple sites as determined by department necessity Performs all other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
Experience working with an electronic health record
Knowledge of medical terminology
Experience working with scheduling programs
Ability to work well with providers, clinical staff and patients

Responsibilities

Will participate in and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employees will be expected to read, have familiarity, and embrace the principles contained within
Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verify patient insurance coverage, acts as cashier for payments and prepares for appointments
Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient’s arrival in a timely manner
Working knowledge of the referral process
Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
Direct patient flow and prepare patients for exams
Proactively monitors and manages provider schedules for accuracy
Actively participate in the cleaning of shared work areas
Participate in the orientation and training of new employees
May work at multiple sites as determined by department necessity
Performs all other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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