Associate Principal, Software Engineering: DevOps

OCC • Dallas, TX

5d • Hybrid

About The Position

We are seeking a highly skilled and experienced Associate Principal to join our Incident Management Support Team – OEM. Focusing on operational practices, the ideal candidate will have experience in cloud engineering, container orchestration and a strong background in providing Level 2 technical support and managing enterprise service management platforms like ServiceNow. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Key Responsibilities Cloud Engineering: Support and manage applications and services in a hybrid- cloud environment such as AWS. Ensure optimal performance, cost-efficiency, and security. Container Orchestration: Support Kubernetes clusters for containerized application deployment, scaling, and management. ServiceNow Integration: Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows. Technical Support: Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance. Collaboration: Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements. Monitoring & Optimization: Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues. Supervisory Responsibilities: None Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Requirements

• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.
• Demonstrable expertise in Cloud Engineering on at least one major platform (AWS, Azure, or GCP).
• Proven experience with containerization and orchestration technologies, specifically Kubernetes.
• Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 2-5 years of experience in DevOps, Software Engineering, or similar role.

Responsibilities

• Support and manage applications and services in a hybrid- cloud environment such as AWS.
• Ensure optimal performance, cost-efficiency, and security.
• Support Kubernetes clusters for containerized application deployment, scaling, and management.
• Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows.
• Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
• Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
• Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

Benefits

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level