Associate Regional Service Manager

Solventum•Oklahoma City, OK

3d•Hybrid

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As an Assistant Regional Service Manager , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Organizing and structuring service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service Supporting the recruitment and hiring of team members who align with company culture and contribute to organizational success while minimizing turnover Executing territory-wide communications to ensure awareness and understanding of key company, department, location, policy, and procedure updates Partnering with territory sales managers and corporate support teams to meet customer needs, proactively manage customer relationships, and provide customer-focused solutions that ensure consistent and reliable field service performance across the assigned territory Overseeing the execution of process improvements to achieve organizational objectives and improve key performance indicator (KPI) targets Driving best practice identification, knowledge sharing, team learning, and improved performance across the territory Determining local execution plans to deploy resources and manage Solventum’s rental assets and supply inventories in accordance with Solventum quality management protocols, ensuring product availability and reliability across all territory locations to support daily customer demands Engaging and empowering team members to provide solutions that drive customer satisfaction and improve the customer experience Performing annual employee competency validations through on-site visits and travel with employees while serving customers and patients Managing the service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and execution of general maintenance protocols Maintaining knowledge of local, state, and federal regulatory requirements and ensuring a fully compliant distribution network through adherence to internal policies, procedures, and external regulatory requirements Ensuring a safe, orderly, and clean working environment across all territory locations

Requirements

Bachelor’s Degree or higher from an accredited institution and four (4) years of experience managing diverse teams across multiple locations OR High School Diploma / GED and eight (8) years of experience managing diverse teams across multiple locations
Current and valid driver’s license
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Ability to travel by vehicle or airplane to attend business meetings or events and/or visit service site locations and customers
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (for example, H1B status).

Nice To Haves

Intermediate proficiency in Microsoft Office applications including Teams, PowerPoint, Excel, and Word

Responsibilities

Organizing and structuring service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service
Supporting the recruitment and hiring of team members who align with company culture and contribute to organizational success while minimizing turnover
Executing territory-wide communications to ensure awareness and understanding of key company, department, location, policy, and procedure updates
Partnering with territory sales managers and corporate support teams to meet customer needs, proactively manage customer relationships, and provide customer-focused solutions that ensure consistent and reliable field service performance across the assigned territory
Overseeing the execution of process improvements to achieve organizational objectives and improve key performance indicator (KPI) targets
Driving best practice identification, knowledge sharing, team learning, and improved performance across the territory
Determining local execution plans to deploy resources and manage Solventum’s rental assets and supply inventories in accordance with Solventum quality management protocols, ensuring product availability and reliability across all territory locations to support daily customer demands
Engaging and empowering team members to provide solutions that drive customer satisfaction and improve the customer experience
Performing annual employee competency validations through on-site visits and travel with employees while serving customers and patients
Managing the service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and execution of general maintenance protocols
Maintaining knowledge of local, state, and federal regulatory requirements and ensuring a fully compliant distribution network through adherence to internal policies, procedures, and external regulatory requirements
Ensuring a safe, orderly, and clean working environment across all territory locations