Associate Resource Scheduler

Light & Wonder•Las Vegas, NV

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Duties, Task and Responsibilities Schedule job tasks for the field service department including product installations, conversions, equipment removal, and upgrades. Schedule supplier tasks to support field service installations, removals, and conversions. Schedule job task in the most efficient manner based on the understanding of field services availability. Communicate with Field Service Management to accurately coordinate job tasks. Effectively communicate with customers’ and provide all required documentation per our Standard Operating Procedures. Update multiple databases in a timely manner. Demonstrate the ability to run reports as required. Participate in internal/external meetings as required and communicate important information with other departments. Cover Team Member responsibilities when absent. Regional variations as necessary with any required documentation. Must have the ability to work independently and direct a group of individuals. Other duties as assigned. Skills, Abilities and Knowledge Demonstrate the ability to organize and manage the product coordination for Field Service. Capability to understand compliance and regulatory requirements. Must be able to adapt to stressful internal/external customer situations. Demonstrate the ability to effectively negotiate and drive resolutions as required with professionalism. Ability to effectively manage a diverse workforce. Must be able to adapt to change and a fast-paced environment. Communicate and interact with customers internally/externally effectively and efficiently. Must possess the ability to be courteous and professional with clients internal and external, resulting in a positive customer experience. Beginner level for Internet Browser and MS suite programs: Google Chrome, Internet Explorer Outlook, Teams, Word, and Excel Excellent email etiquette Familiar with Oracle systems Qualifications Education and Training Skills High School Degree Required 1 year or less scheduling experience in Gaming or Similar Business Oracle Experience and Microsoft Applications Preferred Soft Skills Drive and exhibit the company core values. Build sustainable relationships of trust through open and interactive communication. Good communication skills with a customer service approach. Adapts as technology changes. Easily embraces change within the organization. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/

Requirements

Demonstrate the ability to organize and manage the product coordination for Field Service.
Capability to understand compliance and regulatory requirements.
Must be able to adapt to stressful internal/external customer situations.
Demonstrate the ability to effectively negotiate and drive resolutions as required with professionalism.
Ability to effectively manage a diverse workforce.
Must be able to adapt to change and a fast-paced environment.
Communicate and interact with customers internally/externally effectively and efficiently.
Must possess the ability to be courteous and professional with clients internal and external, resulting in a positive customer experience.
Beginner level for Internet Browser and MS suite programs: Google Chrome, Internet Explorer Outlook, Teams, Word, and Excel
Excellent email etiquette
Familiar with Oracle systems
High School Degree Required
1 year or less scheduling experience in Gaming or Similar Business

Nice To Haves

Oracle Experience and Microsoft Applications Preferred
Drive and exhibit the company core values.
Build sustainable relationships of trust through open and interactive communication.
Good communication skills with a customer service approach.
Adapts as technology changes.
Easily embraces change within the organization.

Responsibilities

Schedule job tasks for the field service department including product installations, conversions, equipment removal, and upgrades.
Schedule supplier tasks to support field service installations, removals, and conversions.
Schedule job task in the most efficient manner based on the understanding of field services availability.
Communicate with Field Service Management to accurately coordinate job tasks.
Effectively communicate with customers’ and provide all required documentation per our Standard Operating Procedures.
Update multiple databases in a timely manner.
Demonstrate the ability to run reports as required.
Participate in internal/external meetings as required and communicate important information with other departments.
Cover Team Member responsibilities when absent.
Regional variations as necessary with any required documentation.
Must have the ability to work independently and direct a group of individuals.
Other duties as assigned.