Associate Technical Analyst

Highmark Health

6d • Remote

About The Position

JOB SUMMARY We are seeking an Imaging Systems Administrator to ensure the optimal performance, integrity, and regulatory compliance of all medical imaging systems and their associated interfaces. This role is integral to supporting our clinical operations, facilitating seamless image viewing, interpretation, and data exchange. The administrator will be responsible for image management, system optimization, and active participation in project management initiatives. Additionally, this position involves collaborative work with vendors and stakeholders to continuously improve imaging workflows and integrate technological advancements ESSENTIAL RESPONSIBILITIES Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design. Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success. Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle. Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. Other duties as assigned or requested.

Requirements

• Required Information Systems or Technology
• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills
• Technical Skills: Proficiency with PACS, RIS, and EMR systems. Strong understanding of DICOM and HL7 standards. Familiarity with network configurations, transmission protocols, and server management. Experience with hardware and software implementation, upgrades, and maintenance. Ability to retrieve and analyze data for performance indicators.
• Soft Skills: Excellent communication (written and verbal) and interpersonal skills. Strong analytical and problem-solving abilities. Ability to manage multiple projects and priorities effectively. Customer-focused with a strong commitment to service excellence. Ability to work independently and collaboratively in a team environment. Adaptable and eager to learn new technologies.
• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Nice To Haves

• Preferred Lean/Six Sigma
• Health Insurance or Healthcare Industry Experience in medical imaging systems administration, PACS administration, or a similar role within a healthcare environment.
• Master's degree in Business Administration, Business Management, Information Systems or related field
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

Responsibilities

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions.
• Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees