Association Coordinator (Hybrid)

Stringfellow Management Group • Forest Hill, MD

1d • $45,000 - $45,000 • Hybrid

About The Position

Our company provides full-service management to trade and professional associations as well as specialized services including non-profit financial management and event coordination. We are seeking a full-time Association Coordinator to provide administrative support to two of our non-profit association clients.

Requirements

• Education & Experience - High school degree or equivalent; Bachelor’s degree a plus. Substantial relevant experience may be substituted for a degree; 2+ years of customer service and administrative work preferred.
• Skills, Knowledge and Abilities: Ability to manage multiple projects at once and move projects ahead in a deadline driven environment. High degree of organization and attention to detail. Ability to manage high volume of emails with timely responses. Excels at adapting in a fast paced, team-oriented environment. Proficiency in Microsoft Office Suite including Outlook, Word, and Excel. Exceptional customer service attitude. Possess a positive, team-player attitude. Ability to lift up to 50 lbs., as needed. Must be able to stand for 8-15 hours a day, when attending conferences.
• Travel – potential to attend annual client conference (up to 8 days) and 1-2 other client meetings per year (for 2-5 days at a time).
• Job Location – This is a full-time, non-exempt position at our administration office in Forest Hill, MD. The location of this position would be a combination of in-office (at least 1 day/week) and remote.

Nice To Haves

• Bachelor’s degree

Responsibilities

• Membership Management: Respond to member inquiries and requests for information about membership via phone, fax, email, and mail.
• Financial Management: Process payments and handle accounts receivable (AR) logs. Prepare invoices for sponsorships, advertisements, meeting registrations, exhibitor booths, etc. Follow up with outstanding invoices each month to ensure timely payment. Handle refunds and adjustments as necessary.
• Publication Management: Manage publication orders and shipping orders. Inventory of publications and reorder stock when needed
• Meeting Support: Prepare name badges, registration reports, handouts, and on-site materials for association meetings. Respond to member inquiries and requests for information about meetings via phone, fax, email, and mail. Provide onsite assistance at meetings, as needed.
• Training Program Operations: Support the Training lead in all training-related inquiries via phone and email. Assist with the Results at Hand (RAH) app, including class setup, attendance monitoring, and sending notifications. Manage training registrations, including processing orders, communicating with students, distributing class materials, and scheduling logistics. Coordinate registration processes, payments, cancellations, and transfers. Distribute student and facilitator information, manage digital training materials, and monitor app activity. Coordinate with facilitators and chapters to ensure all training support needs are met. Assist with test pin and survey processes for all tested classes. Maintain the Team SharePoint and Team Up calendar for training coordination. Update and maintain training-related content on the firearson.com website to ensure accurate and timely course information. Assist with preparation for regional training events. Oversee logistics for training programs, including application tracking, roster management, skill assessments, certifications, and invoicing. Manage the documentation of evaluations and file all training materials in SharePoint. Provide support to Training lead during client’s annual conference.
• Additional Support: Provide additional support services as outlined in Stringfellow Management Group’s agreement with associations. Perform other duties as assigned by the team.

Benefits

• Benefits include paid vacation and sick days, paid Volunteer Day, health insurance (employer pays the majority of premium for individual coverage), dental insurance, vision insurance, life insurance, retirement plan match, additional voluntary benefits, Employee Assistance Program, and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED