Audience Operations Specialist
About The Position
The Audience Operations Specialist plays a critical role in supporting the systems that power audience growth and engagement. You’ll be the first line of support for the tools our teams rely on, from project management platforms to CRM and AI tools. You’ll help us uncover smarter, more efficient ways of working. This is a great opportunity for someone who enjoys improving processes, supporting teammates, and connecting the dots between tools and strategy. You’ll work across the entire Audience Department, helping everyone use our tech stack with confidence and clarity. The position reports to the VP, Membership and Marketing, and is a full-time, non-exempt position.
Requirements
- 2+ years of experience working in business operations, systems & process improvement, or tech project coordination (preferably in the media, entertainment, or nonprofit industries)
- 1+ years of experience with data reporting analytics
- Advanced Excel and Google Sheets skills
- Skilled in project management tools (e.g., Monday.com), content management systems (e.g., Contentful), ticketing tools (e.g., Zendesk), AI tools (e.g., ChatGPT, Gemini), and analytics tools (e.g., Domo, Google Analytics)
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders and build positive relationships easily and with authenticity at all levels of the organization
- Ability to interact effectively with cross-functional teams and external vendors
- Ability to quickly learn new systems & processes and a commitment to continuous improvement
- Excellent troubleshooting skills, with a keen eye for identifying issues, diagnosing problems, and implementing solutions quickly and effectively
- Strong analytical skills, able to use data to make informed decisions and improve performance
- Ability to thrive in a fast-paced, ever-changing environment with evolving product priorities
- Love of Los Angeles, KCRW, and its mission.
Responsibilities
- Serve as team lead on newly adopted tech systems and optimize team use
- Audience tech systems superuser, fielding internal team questions
- Escalate complex tehcnical issues to the appropriate tech team.
- Maintain support documentation and help onboard new team members to key tools.
- Partner with the Audience and Development team leads to identify bottlenecks and recommend improvements.
- Lead projects that reduce manual tasks and introduce automation or AI-driven enhancements. Manage timelines, stakeholder check-ins and feedback, vendor relationships, and internal communications and updates.
- Support data and reporting requests across the team. Create and maintain reports, dashboards, and data exports.
- Translate complex data into actionable insights to inform team decisions.
- Staff audience events as assigned
- Perform additional tasks as required or assigned
- Must be self-motivated, with limited direction from manager
Benefits
- Eligible for overtime and premium working holiday pay rate
- Sick Leave award
- Vacation Leave accrual
- Paid Holidays
- Health insurance (including medical, dental, vision, FSA, life and AD&D) eligibility
- 403(b) with company match
- Passionate office environment surrounded by an incredible community of curious and talented colleagues
- KCRW is a qualifying employer under the Public Service Loan Forgiveness (PSLF) program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
