Audio Visual Programmer
About The Position
Nakupuna Solutions is seeking an Audio Visual Programmer. The Audio Visual Programmer Technician will support VTC hardware and software for various networks, including operating and maintaining common-user VTC suites, providing access for VTC and secure phone equipment, and offering design and installation advice. They will also coordinate VTC Bridge usage across multiple sessions and assist end users with setting up accounts on desktop applications. Responsibilities The following duties reflect management's definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons.
Requirements
- High School Diploma or equivalent (minimum requirement)
- Active TS/SCI security clearance required.
- Must be a U.S. citizen.
- Ability to perform repetitive motions with the hands, wrists, and fingers.
- Ability to engage in and follow audible communications in emergencies.
- Ability to sit for prolonged periods at a desk and work on a computer.
Nice To Haves
- Bachelor’s degree from accredited university preferred in: Electronics Technology Audio/Visual Technology Information Technology Telecommunications Computer Science Related technical field
Responsibilities
- Provide Tier 1 level technical support for troubleshooting and maintenance of VTC equipment and software
- Provide technical support and assistance in the research, design, installation, troubleshooting, and operation of VTC equipment and applications
- Align managed systems, including Windows Operating Systems, images, containers, PODs, and Nodes, with DISA Security Technical Implementation Guides (STIG) and security requirements to ensure compliance with cybersecurity standards for registered applications within the network
- Coordinate and maintain the conference room scheduler for the main service Center conference rooms that require video teleconferencing (VTC)
- Assist customers in locating and booking conference room facilities and SVTC bridge numbers based on meeting
- Assist users with reserving, training, and hosting Teams Live Events (such as town halls and educational sessions), as well as supporting live events in local on-site auditoriums and large event spaces.
- Coordinate, implement, and run classified video teleconferences
- Assist customers in securing conference cards via the teleconference card process, assist with tracking user accounts, and elevate issues
- Coordinate, implement, and run classified video
- Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment
- Develop SOPs on an as-needed
- Provide 99.0% uptime of telecommunications systems during normal business hours, Monday through Friday, 0700 to 1800, and infrequent support outside normal business hours
- Monitor, claim, update, and complete customer requests through the CIO Portal ticketing system by gathering information, conducting research, and corresponding with customers as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
