Automation Field Service Engineer III

Fronius•Houston, TX

1d•Hybrid

About The Position

The Automation Field Engineer diagnoses and repairs automated welding equipment as well as the computer systems that control it. This position is responsible for providing training in the use and general maintenance of Fronius equipment. The Automation Field Engineer is responsible for selling and installing Fronius products. Tasks and Responsibilities Presents demonstrations and conducts training in handheld automation systems, both in-house and at trade shows. Installs systems for customers and reports all installations through the CRM RESCO application. Certifies customer operators and ensures maintenance personnel are fully trained on equipment purchased. Reports after-sales and warranties through the CRM RESCO application. Documents all customer work through the CRM RESCO application. Maintains the Houston facilities to always ensure good working order and customer-presentable conditions. Maintains automation rental equipment to ensure operational condition. Maintains customer service records in CRM. Maintains automation service documents for all USA automation installations and upcoming installations. Diagnoses electronic and electro-mechanical issues. Repairs damaged components, including electronic boards, motors, computers, and welding equipment. Promotes and supports the "Fronius Way" philosophy. All other duties as assigned by management. Additional tasks, responsibilities, and requirements based on job levels: Automation Field Service Engineer III Tasks and Responsibilities Provides advanced support for complex automation installations. Oversees major installations Conducts advanced level training Acts as primary technical expert of Fronius USA Automation service personnel Diagnoses electronic, electro-mechanical, and advanced robotic issues. Leads automation service personnel, including training, scheduling, and documentation of proficiency. Coordinates and assigns all in-house demonstrations and application work to automation service team. Maintains calibration standards and supports application tasks in the lab. Assists Automation Manager in interviewing service candidates.

Requirements

Advanced organizational, communication, problem-solving, multitasking, and time management skills.
Proficient in all relevant Fronius processes and advanced welding automation systems.
Prior team leadership and advanced technical troubleshooting experience strongly preferred.
Possess a valid U.S. Passport or have the ability to obtain one.
Must have and maintain a valid USA driver's license.
Must have one or more of the following: An Associate Degree from an accredited educational institution in Mechanical and Electrical Technology; military certification in Mechanical Electrical Technology; 5-10 years of Mechanical and Electrical Maintenance experience; Bachelor Degree in Science Engineering from an accredited educational institution in Electrical, Mechanical or Welding; or 5 years of work experience in the electronic field with primary duties to diagnose and repair electronic devices
Regular travel
Fluent in speaking and writing the English language. Spanish and/or German desired but not required
Basic understanding of welding.
Ability to read electrical wiring diagrams, mechanical drawings, and flow/pressure diagrams.
Ability to troubleshoot basic software programming and ladder logic.
Proper use of electrical and mechanical tools and test equipment.
Proficient with all core Microsoft office products (Word, PowerPoint, Excel, Outlook)
Organizational, communication, problem-solving, multitasking and time management skills.
Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements
Ability to bend and reach, with repetitive motion
Hearing, naturally or with aids
Vision 20/20, with or without correction
Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending
Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch
Employees could be required to lift up to 50 pounds
Employees will perform duties in an office environment and a field setting
Employees will be occasionally exposed to tripping hazards
Employee will be exposed to excessive noise levels in the work environment which will require ear protection
Employee will be exposed to welding arcs that emit UV light which requires the wearing of appropriate clothes
Fronius customers’ facilities are often hot (exceeding 100 F), high humidity (over 50%) and dirty

Nice To Haves

Spanish and/or German desired but not required
Prior team leadership and advanced technical troubleshooting experience strongly preferred.

Responsibilities

Presents demonstrations and conducts training in handheld automation systems, both in-house and at trade shows.
Installs systems for customers and reports all installations through the CRM RESCO application.
Certifies customer operators and ensures maintenance personnel are fully trained on equipment purchased.
Reports after-sales and warranties through the CRM RESCO application.
Documents all customer work through the CRM RESCO application.
Maintains the Houston facilities to always ensure good working order and customer-presentable conditions.
Maintains automation rental equipment to ensure operational condition.
Maintains customer service records in CRM.
Maintains automation service documents for all USA automation installations and upcoming installations.
Diagnoses electronic and electro-mechanical issues.
Repairs damaged components, including electronic boards, motors, computers, and welding equipment.
Promotes and supports the "Fronius Way" philosophy.
Provides advanced support for complex automation installations.
Oversees major installations
Conducts advanced level training
Acts as primary technical expert of Fronius USA Automation service personnel
Diagnoses electronic, electro-mechanical, and advanced robotic issues.
Leads automation service personnel, including training, scheduling, and documentation of proficiency.
Coordinates and assigns all in-house demonstrations and application work to automation service team.
Maintains calibration standards and supports application tasks in the lab.
Assists Automation Manager in interviewing service candidates.