Automotive Service Dispatch
About The Position
Join Hines Park Ford as an Automotive Service Dispatch professional based in South Lyon/New Hudson, MI. In this role, you will be the vital link between our service advisors and our service repair professionals, ensuring timely and communication to deliver exceptional service experiences. What we offer Elite Compensation based on certifications Medical Insurance Dental and vision Insurance Paid vacation time 401(k) plan Growth opportunities Family owned and operated Great work environment Team environment Hines Park Ford is a leading provider of automotive service repairs ranging from Electric Vehicles to Commercial Diesel repair and everything in between. We are committed to delivering exceptional service quality while fostering a collaborative and innovative workplace. Join our team and be a part of a company that values its employees and strives for continuous improvement in the automotive industry. Hines Park Ford is part of the Hines Park Automotive Group which originated in July of 1970 and has remained FAMILY OWNED & OPERATED.
Requirements
- Previous experience in automotive service dispatch, customer service, or a related field is preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency with scheduling and management software.
- Ability to work effectively in a fast-paced environment.
- High school diploma or equivalent required; further education or certifications are a plus.
Responsibilities
- Coordinate and schedule automotive service appointments to optimize shop productivity.
- Communicate effectively with customers regarding appointment status, service updates, and vehicle pickup times.
- Collaborate with service technicians and parts departments to manage workflow and prioritize urgent repairs.
- Maintain accurate service records and documentation in the company’s management system.
- Address customer inquiries and resolve scheduling conflicts promptly and professionally.
- Support the service team in managing incoming service requests and follow-ups.
Benefits
- Health, dental, and vision insurance offerings.
- 2 weeks paid vacation to start and holiday benefits.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
