AV Installation and Support Services Technician

Diversified•Madison, AL

6d•Onsite

About The Position

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video. Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required. This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

Requirements

High school diploma or equivalent required.
Must possess the E06 Limited Energy Systems License
OSHA 30 Certificate required
Must have a valid US Passport.
Must have a valid driver’s license and adhere to our insurance requirements
Minimum 2 years of experience in low-voltage or structured cabling installation.
Possess advanced AV installation skills
Familiarity with a wide range of audio, video and networking equipment
Proficient in the use of cable testers, hand tools, and power tools.
Ability to read and interpret technical documents and blueprints.
Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe ReaderWillingness to travel to job sites as required.
Excellent troubleshooting and problem-solving skills.
Strong communication and teamwork abilities.
Good verbal communication skills and good customer service skills
Ability to diagnose, troubleshoot and resolve technical problems
Able to work indoors/outdoors, standing, sitting and ladder use.
Able to lift 50lbs.

Nice To Haves

Experience with Service Now preferred.
Experience with Software House preferred.
AVIXA CTS Certification is preferred.
AVIXA CTS-I Certification is highly encouraged
Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
Additional certifications from recognized structured cabling governing bodies are a plus.
Other relevant certifications may be required or preferred based on the technology focus of the position

Responsibilities

Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
Perform troubleshooting and repairs on structured cabling systems and related hardware.
Ensure all installations comply with relevant standards.
Document all work performed, including test results and as-built drawings using BlueBeam.
Collaborate with project managers, engineers, and other trades to ensure successful project completion.
Maintain tools, equipment, and a safe, organized work environment.
Provide technical support and guidance as needed.
Participate in ongoing training to stay current with industry best practices and standards.
Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
Oversee all field operations and report progress, status and issues.
Supervises the physical installation of a wide variety of technology into a wide variety of locations
Maintains all quality control on jobsite, checking all work from subcontractors and union trades.
Managing any discrepancies in our standards
Able to read and understand functional design drawings and cable riser diagrams
Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines.
Provides daily feedback to Manager
Able to build and wire custom panels from engineering drawings
Advanced Fiber optic cable handling, installation termination and testing
Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories.
Keep clean, orderly and well documented
Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
Maintain daily record of time worked on specific projects for timesheet entry.
Maintain an activity log and a personnel log for skills to report on recommended improvements.
Conduct routine Preventative Maintenance and logs as required.
Work with Remote support for service tickets that require escalation.