AV-Installation and Support Services Technician

Diversified • Huntsville, AL

10d • Onsite

About The Position

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
This level of technician will be responsible for performing tasks on clients’ jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Requirements

• High school diploma or equivalent required.
• Must possess the E06 Limited Energy Systems License
• OSHA 30 Certificate required
• Must have a valid US Passport.
• Must have a valid driver’s license and adhere to our insurance requirements
• Minimum 2 years of experience in low-voltage or structured cabling installation.
• Possess advanced AV installation skills
• Familiarity with a wide range of audio, video and networking equipment
• Proficient in the use of cable testers, hand tools, and power tools.
• Ability to read and interpret technical documents and blueprints.
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
• Willingness to travel to job sites as required.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and teamwork abilities.
• Good verbal communication skills and good customer service skills
• Ability to diagnose, troubleshoot and resolve technical problems
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.

Nice To Haves

• Experience with Service Now preferred.
• Experience with Software House preferred.
• AVIXA CTS Certification is preferred.
• AVIXA CTS-I Certification is highly encouraged
• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
• Additional certifications from recognized structured cabling governing bodies are a plus.
• Other relevant certifications may be required or preferred based on the technology focus of the position

Responsibilities

• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
• Ensure all installations comply with relevant standards.
• Document all work performed, including test results and as-built drawings using BlueBeam.
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
• Maintain tools, equipment, and a safe, organized work environment.
• Provide technical support and guidance as needed.
• Participate in ongoing training to stay current with industry best practices and standards.
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
• Oversee all field operations and report progress, status and issues.
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
• Able to read and understand functional design drawings and cable riser diagrams
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
• Able to build and wire custom panels from engineering drawings
• Advanced Fiber optic cable handling, installation termination and testing
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
• Conduct routine Preventative Maintenance and logs as required.
• Work with Remote support for service tickets that require escalation.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED