AV Technical Services Manager

Denver Zoo•Denver, CO

5d•Onsite

About The Position

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do. The A/V Technical Services Manager advances DZCA’s mission and goals by overseeing all aspects of A/V technology across the zoo campus, combining hands-on expertise with team management and system development. This role directs staff and contractors to manage system integration, technical strategy, and budget, ensuring reliable, high-quality A/V support for events, seasonal enhancements, digital signage, and campus-wide audio and video. Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

Requirements

Completion of a two-year degree in technical theatre, sound design/engineering, audio/visual, or a related field is preferred; however, any equivalent combination of education and relevant experience that demonstrates the knowledge and skills necessary to perform the position will be considered.
Requires a minimum of two years of experience in audiovisual technology management, system integration, and technical services, including supervisory experience.
Proven computer skills, including proficiency in Microsoft Office Suite, are required.
Requires collaboration, organizational skills, written and oral communication skills, attention to detail, and the ability to prioritize work and tasks.
Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, and the ability to work independently and as part of a team.
Must be an outstanding communicator and considered to be a developer of people who is comfortable motivating, collaborating, and working with a broad cross-section of people in direct and matrixed relationships.
Ability to pass a physical examination, background check and pre-employment drug and alcohol screen.
Ability to lift up to 50 lbs.
To support our operations, candidates must be at least 21 years of age with a valid driver's license and a clean driving record.
The role requires obtaining IBCCES certification within the first six months of employment.
Candidates must obtain QSYS Level 1 certification within the first six months and QSYS Level 2 certification within the first year, with the organization providing support.
Schedule Availability: 5-day non-traditional work week (including Saturday and Sunday) with regular availability to work weekends, evenings, and holidays, time off planned with notice.

Nice To Haves

Experience working in a high-volume attraction such as an amusement park, zoo, aquarium, museum, or science center is preferred.
An equivalent combination of professional experience, lived experience, and/or special skills that demonstrate the ability to successfully perform the role will also be considered.
Experience with scheduling and incident reporting platforms is preferred.
Proven skills with AV control systems is preferred.
Good negotiation skills and the ability to handle sensitive information with diplomacy are preferred.