IS AV Manager- IS AV Services

Nationwide Children's Hospital • Columbus, OH

2d

About The Position

Overview: Job Description Summary: Oversees all customer-facing aspects of in-person and virtual conferences and meetings, as well as all phases of AV production for distribution, archiving, and on-demand delivery of meeting content. Manages the Audio/Visual department staff and the A/V production studio. Employs appropriate leadership techniques for maintaining team and individual enthusiasm, energy, focus, and high performance. Job Description: Essential Functions: Manages the ongoing operation of enterprise-wide virtual and physical conferencing/meeting and AV production facilities and assigned support staff to ensure reliable delivery of AV services for the organization. Establishes the agenda for AV team projects and ensures on-time, on-budget delivery of project outcomes. Continuously seeks to optimize business processes monitoring key performance indicators to enhance service delivery. Oversees the integration, documentation, training, and launch of new technologies in conference and AV production facilities. Oversees the archive of stored AV assets to ensure efficient and effective use of asset repositories and related retention policies. Partners cross-functionally to ensure maximum uptime of all new and existing AV conference spaces and utilizes network of relationships to meet organizational demand. Assists in the design and implementation of AV plans for new construction locations. Oversees the selection and use of multimedia tools, techniques and applications and explains key operational issues and considerations for digital video and audio. Adheres to relevant organizational protocols and procedures for incident, problem, change, configuration, and asset management. Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future. Provides design input to NCH-IS Network Voice, NCH Engineering, and vendors on integrated conferencing solutions. Develops policies and procedures for AV resources and staff.

Requirements

• Bachelor's Degree in Information Services, Mass Media, Electronics, Visual Communication or related field, or equivalent experience, required.
• Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements.
• Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
• Excellent verbal and written communication skills.
• Highly customer-serviced focused and promotes best practices in customer interactions and metrics.
• Ability to use qualitative and quantitative data to formulate plans, and to manage project goals, objectives, and staff.
• Advanced proficiency in live video production, live streaming, video teleconferencing and in collaboration platforms such as Zoom, Teams, and WebEx.
• Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.
• Demonstrated project management and project leadership abilities.
• Five years of experience in team leadership, media production and A/V conference room equipment operation, integration, and maintenance, required.
• Demonstrated leader with the ability to champion behaviors that inspire cohesiveness and strategic development.

Responsibilities

• Manages the ongoing operation of enterprise-wide virtual and physical conferencing/meeting and AV production facilities and assigned support staff to ensure reliable delivery of AV services for the organization.
• Establishes the agenda for AV team projects and ensures on-time, on-budget delivery of project outcomes.
• Continuously seeks to optimize business processes monitoring key performance indicators to enhance service delivery.
• Oversees the integration, documentation, training, and launch of new technologies in conference and AV production facilities.
• Oversees the archive of stored AV assets to ensure efficient and effective use of asset repositories and related retention policies.
• Partners cross-functionally to ensure maximum uptime of all new and existing AV conference spaces and utilizes network of relationships to meet organizational demand.
• Assists in the design and implementation of AV plans for new construction locations.
• Oversees the selection and use of multimedia tools, techniques and applications and explains key operational issues and considerations for digital video and audio.
• Adheres to relevant organizational protocols and procedures for incident, problem, change, configuration, and asset management.
• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Provides design input to NCH-IS Network Voice, NCH Engineering, and vendors on integrated conferencing solutions.
• Develops policies and procedures for AV resources and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager