AV/VC Onsite Support Technician

Milestone Technologies, Inc. • Sunnyvale, CA

2d • Onsite

About The Position

We are seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and high-level troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful executive events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

Requirements

• Strong verbal and written communication skills
• Proficiency with computers, ITSM software, and strong typing skills
• Demonstrated success in event coordination and project coordination
• Ability to work independently and autonomously
• Time management and ability to work under pressure with a high sense of urgency
• Must demonstrate a positive and professional behavior towards clients and colleagues at all times
• Be passionate about the job and tasks at hand and be self-motivated and energetic
• IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations
• Advanced knowledge
• Must have excellent problem solving and troubleshooting skills with the ability to provide advanced troubleshooting on any device

Nice To Haves

• Bachelor's degree from an accredited institution or 5+ years of relevant work experience in event support
• Certified Technology Specialist (CTS) or 2+ years of AV VC support
• A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
• Skilled negotiator with proven experience finding creative ways to do more with less
• Experience working in a fast-paced and highly cross-functional organization
• Proficiency with any helpdesk support ticket management software
• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)

Responsibilities

• Provide high-level AV support onsite for executives and their representatives
• Initiate technical audio, video, video conferencing, and live streaming support for events
• Liaise with cross-functional teams and internal users regarding the exact audio-visual requirements for events
• Oversee planning and execution of events from large events to small user groups
• Carry out technical pre-event checks, ensuring all technical elements are working correctly
• Use chat, voice, and video communication systems to coordinate event logistics
• Diagnose infrastructure problems impacting one or many internal platform activities
• Conduct trainings on equipment and spaces to users and support personnel
• Utilize client provided tools and systems to successfully complete team tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees