AVP of Information Technology

Dover Federal Credit Union • Dover, DE

3d

About The Position

The Assistant Vice President (AVP) of IT is a strategic leadership role responsible for the operational excellence and security of the credit union’s technology environment. This individual will bridge the gap between high-level strategy and technical execution, overseeing a diverse portfolio that includes infrastructure and member-facing core systems.
The ideal candidate is a hands-on leader with deep roots in the Credit Union industry, possessing a mastery of the Symitar Episys core platform and a commitment to ITSM/ITIL frameworks.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or Business Administration. A Master’s degree (MBA or MS in IT Management) is highly desirable.
• ITSM Framework: ITIL 4 Foundation certification is required to ensure alignment with service management standards. Intermediate or Expert levels are a significant plus.
• Core Banking: Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform. Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
• Network & Telecom: Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments. Experience managing hosted VoIP/PBX solutions.
• Operations & Infrastructure: Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
• Security Operations: Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management.
• Management: At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
• Financial Services: Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique "people-first" culture of credit unions.
• Strategic Planning: Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding 1M+.

Responsibilities

• Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
• Operations & Help Desk: Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
• Business Continuity: Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
• Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
• Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
• Manage the response strategy for potential security incidents or vulnerabilities.
• Symitar Oversight: Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
• Business Analysis: Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
• Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
• Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
• Ensure active and on-going coaching and development to assigned department staff
• Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
• Vendor Management: Experience negotiating contracts and managing relationships with key partners.
• Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
• Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager