AXIS Seller Experience Lead, AMXL Supply Chain, Seller Flex

Amazon • Nashville, TN

6d

About The Position

The AMXL External Injection Services (AXIS) team owns the lifecycle of any out
of network vendor volume being serviced through AMXL. This role would be a
seller experience lead supporting the newly launched Seller Flex program in
Heavy Bulky.

As a strategic Supply Chain Manager, you'll take end-to-end ownership of the
seller operations experience, emphasizing capacity planning, logistics
optimization, network design, and analysis of operational efficiency.

In this role, you will collaborate with cross-functional teams, including
operations, program management, product, finance, and more. Utilize your
analytical prowess to identify opportunities for operational improvements,
implement scalable systems, and drive automation to enhance efficiency, with a
particular focus on optimizing the physical flow of packages for our seller flex
partners. You would interface regularly with third party sellers to understand
their pain points, suggest scalable solutions, and drive successful
implementation.

A day in the life
This leader will establish audit mechanisms to track seller-level performance,
early/late shipping, and other key metrics, while also implementing process
improvements and automation to enhance visibility and operational efficiency.
They will work closely with cross-functional stakeholders, including MFN
business devleopment, AMXL Middle Mile, and AMXL Last Mile teams, to align on
priorities and drive collaborative solutions. They will also contribute to the
development of the long-term AMXL strategy in seller flex, with a focus on
scaling the program over a three year horizon.

About the team
The AXIS team manages end-to-end operations for oversized items through five
specialized pillars: Vendor Management, First Mile Execution, Network
Configuration, Demand Planning, and Customer Experience. We drive strategic
planning and execution across the package lifecycle, focusing on vendor
onboarding, network optimization, demand forecasting, transportation execution,
and service performance. We collaborate closely with Business Development,
Retail/HBS, carriers, and vendors to optimize performance and ensure seamless
integration across the AMXL network. Our comprehensive approach enables us to
effectively manage oversized deliveries while driving operational excellence and
stakeholder value.

Requirements

• Bachelor's degree
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.

Responsibilities

• Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency for MFN sellers through AMXL.
• Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex situations.
• Collaborate with stakeholders across different functions (internal and external to Amazon), influencing and facilitating agreements to achieve shared network goals.
• Manage cross-functional supply chain initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.
• Own a portfolio of cross-functional programs related to driving performance improvement in profitability, delivery estimate accuracy, and concessions.
• Create standard check in and scorecard mechanisms for 3P sellers to drive monthly conversations on performance and actions to improve.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level