Banquets - Banquet Event Manager

Pacific Hospitality Group•Napa, CA

1d•$80,000 - $85,000

About The Position

What You Will Accomplish Position Summary: Acts as central contact for assigned event business, creatively bringing togethercustomer visions and budgets with property resources to exceed customer expectationsand meet/exceed property goals. Duties & Responsibilities Primary Responsibilities/Essential Functions: Meets with customer to understand needs, offer suggestions, and determine allset-up needs, equipment and menu items. Anticipates all needs to provide aflawless execution of the event. Identifies opportunities to cross-sell and up-sellservices to optimize total revenue potential and guest experience. Hosts orparticipates in site inspections and client presentations to ensure property'sofferings are showcased. Rebooks for future events. Executes written sales agreements for varied events including full-servicemeetings, conventions and social and corporate events. Creates and maintains each event's banquet event order (BEO) outlining all ofthe event's details, including instructions for the event, including setup, menu andwine choices. Maintains appropriate contact with customer contact to ensureaccuracy and finalize all event details. Generates detailed resumes for theoperating departments. Disseminates all information to appropriate operational departments to ensurecustomer needs are being met. Attends and oversees execution of events to ensure client satisfaction. Worksclosely with banquet department on operations and event execution and quicklyevaluates alternatives and decides on a plan of action as needed. Must wear closed toe and heel shoes. Slip-resistant shoes recommended andmay be required. Follows all safety policies and procedures. Acts on reports ofpotential safety issues or whenever observed and takes immediate action toresolve in emergency situations. OSHA laws require the use of PersonalProtective Equipment (PPE) when performing work duties that have the potentialof risk to your health or safety. Team Members will be trained in the proper useand care of assigned PPE if applicable. The hotel provides the required PPE.Team Member has responsibility to report defective, damaged or lost PPE orequipment that does not fit properly to their Manager. Maintains strictcompliance with hotel's Hazardous Material (HAZMAT) program and familiarizesself with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essentialfunction of the job. Other Responsibilities/Supportive Functions: Maintains well-documented, accurate, organized and up to date file managementsystem to serve client and maintain records of sales efforts and activities. Develops and maintains strong relationships with current and potential customersthrough frequent, professional, courteous and ethical interaction. Promptly follow up with customer inquiries and needs. Resolves guest complaints within scope of authority, otherwise refers the matterto upper management. Notifies supervisor and/or Security of all unusual eventsor circumstances.

Requirements

Normally requires high school diploma or general education degree (GED), orequivalent combination of education and experience.
Normally requires two years of experience planning, organizing and/or executingevents with Convention services, Catering, and/or Banquets.
Ability to assist inpreparing creative menu offerings from banquet menu guide.
Ability to understand and participate in the monthly forecasting and annualbudget process.
Strong knowledge of sales techniques with strong skills and ability to negotiateand close sales.
Excellent creative skills toprovide innovative set-ups, menus, and functions for groups.
Ability to generatecreative and innovative menus while working closely with Chef on pricingspecialty menus.
Completes all required training as scheduled.
Requires ability to determine needs of customers and persuasively present salesoptions through verbal face-to-face and telephone interactions.
Must be able tocreate and effectively provide options to potential customers.
Contactssometimes contain confidential/sensitive information so requires ability to usediscretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to ahigh level of guest satisfaction.
Uses logic and reasoning to identify the strengths and weaknesses of alternativesolutions, conclusions or approaches to problems.
Requires attention to detail.
Must be able to solve problems and remain calm and alert if dealing with difficultguest, during busy activity periods or in an emergency situation.
Requires working knowledge of MS Office applications and ability to learn anduse telephone and computer systems used at the hotel.
Strong attention to detail and the ability to handle multiple tasks.
Ability to solvepractical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety ofinstructions furnished in written, oral, diagram or schedule form.
Ability to read, analyze, and interpret general business periodicals.
Ability towrite reports and business correspondence.
Ability to effectively presentinformation and respond to questions from customers, vendors and staff.
Must beable to speak, read, write and understand English to communicate withmanagement, customers, Team Members and guests.
Due to the cyclical nature of the hospitality industry, Team Members may berequired to work varying schedules to reflect the business needs of the hotel.Work schedules will include working on holidays, weekends and alternate shifts.
Must maintain a clean appearance and professional demeanor.

Nice To Haves

Bachelor’s degree inHospitality Management desired.
Experience withfood and wine pairing desired.
Knowledge andexperience with current Audio/Visual technology and equipment required tounderstand customer needs and present optimal solutions.

Responsibilities

Meets with customer to understand needs, offer suggestions, and determine allset-up needs, equipment and menu items.
Anticipates all needs to provide aflawless execution of the event.
Identifies opportunities to cross-sell and up-sellservices to optimize total revenue potential and guest experience.
Hosts orparticipates in site inspections and client presentations to ensure property'sofferings are showcased.
Rebooks for future events.
Executes written sales agreements for varied events including full-servicemeetings, conventions and social and corporate events.
Creates and maintains each event's banquet event order (BEO) outlining all ofthe event's details, including instructions for the event, including setup, menu andwine choices.
Maintains appropriate contact with customer contact to ensureaccuracy and finalize all event details.
Generates detailed resumes for theoperating departments.
Disseminates all information to appropriate operational departments to ensurecustomer needs are being met.
Attends and oversees execution of events to ensure client satisfaction.
Worksclosely with banquet department on operations and event execution and quicklyevaluates alternatives and decides on a plan of action as needed.
Follows all safety policies and procedures.
Acts on reports ofpotential safety issues or whenever observed and takes immediate action toresolve in emergency situations.
Maintains strictcompliance with hotel's Hazardous Material (HAZMAT) program and familiarizesself with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essentialfunction of the job.
Maintains well-documented, accurate, organized and up to date file managementsystem to serve client and maintain records of sales efforts and activities.
Develops and maintains strong relationships with current and potential customersthrough frequent, professional, courteous and ethical interaction.
Promptly follow up with customer inquiries and needs.
Resolves guest complaints within scope of authority, otherwise refers the matterto upper management.
Notifies supervisor and/or Security of all unusual eventsor circumstances.