Banquets Captain (Part-Time)
About The Position
Description Administration · Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner. · Continuously monitor the guest’s service level and comfort at all times. · Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc. · Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments. · Immediately relay guest compliments or complaints to management. · Meet with function group leader to determine last minute changes and discuss various setup arrangements. · Ensure proper cleaning of all equipment after function is completed. · Supervise assigned banquet personnel throughout functions. · Assist staff with room set ups, food service, and clean up when necessary. · Maintain StepStone and hotel standards of food, beverage, and quality guest service. · Ensure guest satisfaction by delivery of an exceptional product. · Complete Supply Requisitions · Create Bill and deliver to client for review and editing Support · Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and Core Values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers.
Requirements
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
- Must have good mathematical and computer skills.
- Ability to timely obtain any required licenses or certificates.
- CPR training required; first aid training preferred.
Nice To Haves
- Additional language ability preferred.
Responsibilities
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Continuously monitor the guest’s service level and comfort at all times.
- Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
- Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
- Immediately relay guest compliments or complaints to management.
- Meet with function group leader to determine last minute changes and discuss various setup arrangements.
- Ensure proper cleaning of all equipment after function is completed.
- Supervise assigned banquet personnel throughout functions.
- Assist staff with room set ups, food service, and clean up when necessary.
- Maintain StepStone and hotel standards of food, beverage, and quality guest service.
- Ensure guest satisfaction by delivery of an exceptional product.
- Complete Supply Requisitions
- Create Bill and deliver to client for review and editing
- Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
- Understands and communicates the StepStone Mission and Core Values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
