BDC CALL CENTER ASSISTANT

Panama City Automotive Group Inc • Panama City, FL

10h • Onsite

About The Position

John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through.

Requirements

• High school diploma customer or equivalent; a bachelor’s degree in marketing or a related field is a plus.
• Proven experience in a service, sales, or telemarketing role.
• Proficiency with Customer Relationship Management (CRM) software and other relevant tools.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of the industry’s products and services, with a willingness to undergo continuous training.
• Must have reliable transportation.
• Must have a super positive attitude and be " people person "
• Service BDC, BDC, call center, or dealership experience preferred
• Strong phone voice and customer-focused communication
• Confidence using computers and CRM tools
• Reliability, professionalism, and consistent follow-through
• Ability to stay organized in a fast-paced environment
• Positive attitude and willingness to learn
• Drivers License (Required)

Responsibilities

• Handle customer inquiries by phone, text, and email
• Assist customers with scheduling and general service coordination
• Maintain accurate notes and communication in our systems
• Support customer follow-up efforts and retention goals
• Work collaboratively with the service department to keep customer flow smooth
• Participate in regular training and process development
• Outbound calls

Benefits

• Competitive hourly pay plus commission and bonuses
• Full benefits: medical, dental, vision, life
• Employee discounts
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees