BDC SERVICE REPRESENTATIVE

MCCURLEY INTEGRITY DEALERSHIPS LLC • Yakima, WA

5d • $17

About The Position

McCurley Dealerships have a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same.

The Service BDC Representative will spend the majority of the workday on the telephone and computer assisting customers. The ideal candidate is a person who is energetic, organized, and professional. This role handles both inbound and outbound phone calls and generates service appointments from our customer database.

Key responsibilities include contacting customers, conducting follow-ups and surveys, cultivating relationships, and scheduling service appointments. The representative will utilize CRM tools, management software, and internet resources to manage inquiry flow, update customer records, and track customer interest.

We are looking for someone with a winning attitude who thrives in a fast-paced, customer-driven environment. While previous experience is preferred, candidates with strong potential and a willingness to learn will also be considered.

Requirements

• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Honest/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Nice To Haves

• previous experience

Responsibilities

• contacting customers
• conducting follow-ups and surveys
• cultivating relationships
• scheduling service appointments
• utilize CRM tools, management software, and internet resources to manage inquiry flow
• update customer records
• track customer interest

Benefits

• Medical, Dental, Vision
• Long Term Disability
• Voluntary Life
• Illness, Cancer and Accident Insurance
• 401k with company contribution
• 6 Paid Holidays and Paid Time Off
• Jury Duty Pay
• Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed