Behavioral Health Case Manager III

State of Delaware • Dover, DE

5d • Hybrid

About The Position

The Behavioral Health Case Manager III (BHCMIII) position sits in the Child and Family Care Coordination Unit which works with children and adolescents with serious behavioral health conditions and their families to help families access treatment and other services/resources that help the child/adolescent achieve success at home, school and in their community. The BHCMIII works directly with providers to monitor progress in treatment and works with community partners including child welfare, juvenile justice, schools and the Courts to help families navigate those systems. The BHCMIII works with a licensed clinician to support new staff through shadowing and other opportunities and also completes chart reviews for team members to ensure alignment with unit standards.

Requirements

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in narrative report writing.

Responsibilities

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
• Refers or assigns cases to the appropriate unit or staff for effective service delivery.
• Ensures quality of services provided by staff.
• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
• Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.
• May maintain a caseload, providing guidance and related information to clients and families.
• Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.
• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
• Prepares narrative statistical and court reports, as necessary.  May prepare application forms for benefits or services.
• Provides consultative services to state and private agencies and may participate in community projects.
• May supervise two or more merit full-time positions.
• The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Benefits

• The State of Delaware recognizes the value of telework and flexible working schedules.
• This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy .
• More information will be shared at the time of interview.
• After 6 months and based on successful work performance, this position is eligible for a remote work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees