Bell Captain
About The Position
Our passion and dedication drive us in making a positive impact and memorable experiences for our owners, team and guests. Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! In search of an individual with a friendly personality, enjoys being outdoors, and has a sincere smile. Does the idea of helping guests with their luggage while sharing with them all of the fun amenities to enjoy at our resort excites you? Join the HGV team! What will I be doing? As a Bell Captain you would be responsible for implementing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Greet and assist every guest with a since hospitality crafting an unusually memorable arrival and departure experience Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience: 6 months of Face-to-Face customer service experience/Valid Driver's license Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog)
Requirements
- 6 months of Face-to-Face customer service experience/Valid Driver's license
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move at a speed that is required to respond to work situations (e. g., run, walk, jog)
Nice To Haves
- Supervisory
- Hospitality Driver/Bell person experience
Responsibilities
- Greet and assist every guest with a since hospitality crafting an unusually memorable arrival and departure experience
- Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
- Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage
- Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
