Benefits Account Manager

Business Benefits Group

5d•Hybrid

About The Position

The Benefits Account Manager will play a pivotal role in ensuring the satisfaction and retention of BBG’s clients. This position is responsible for overseeing pre-renewal workflows, implementing insurance carrier renewal strategies, managing open enrollment procedures, and fostering strong client relationships. The Benefits Account Manager will provide clients with a seamless renewal experience while offering expert consultation on insurance plans and benefits.

Requirements

Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices.
Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
Ability to identify areas of improvement and implement innovative solutions to optimize processes, streamline operations and workflow efficiency.
Excellent written and verbal communication skills to effectively convey information clearly and transparently.
Experience in building and maintaining strong client relationships, understanding clients’ unique needs, and providing customized insurance solutions.
Detailed-oriented and organized with excellent project management abilities.
Strong critical thinking skills to analyze complex scenarios and develop solutions for clients.
Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
Commitment to staying updated on industry trends, regulations, and best practices.
Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.
2 or more years of experience in a customer support or account management position within the Employee Benefits Insurance industry.
High School Diploma/GED
Virginia Life and Health Insurance License.

Nice To Haves

Associate or Bachelor’s Degree in Business Administration or a related field.

Responsibilities

Build and nurture client relationships, understanding their goals and objectives for their benefit plans.
Discuss the advantages and disadvantages of various insurance plans to assist clients in decision making.
Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment.
Develop and execute insurance carrier renewal strategies aligned with client needs and objectives.
Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity.
Prepare and distribute renewal documents such as benefits guides for open enrollment meetings. Assist in marketing clients’ benefits and creating kits for open enrollment meetings.
Implement post-renewal strategies to address any changes or adjustments required after the renewal process.
Respond promptly to client inquires via phone and email regarding the renewal process, providing guidance and information as needed.
Communicate effectively with insurance carriers regarding client renewals and policy confirmations.
Update internal systems (i.e., BKB, Excel files, client folders) with accurate renewal notes and information.
Process all new business paperwork for all virgin groups as assigned and update BKB accordingly.
Process all new business paperwork for new lines of coverage outside of renewal and update BKB accordingly.
Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance.
Ensure the accuracy of the client’s current policies, verifying that all members have requested coverage as needed.
Proactively communicate with clients and carriers to help solve problems, addressing client and carrier concerns efficiently.
Organize and conduct educational sessions for clients to enhance their understanding of benefits and wellness programs.
Administer benefit surveys to gather feedback and tailor benefits plans to meet client and employee needs.
Develop customized materials to assist clients in communicating benefits information to their employees.
Conduct quarterly claims reviews to identify trends and cost savings opportunities.
Serve as a liaison with insurance carriers and providers to resolve claims issues and aid with the appeals process. Assist with prior authorizations, ID card requests, and network searches.
Respond promptly and professionally to client employee inquiries, providing accurate and thorough information regarding benefit plans, coverage, and eligibility.
Update system(s) to reflect employee enrollments, terminations, and changes with carriers and vendors.