Benefits Call Center Representative

Conduent Human Resource Services, LLC•Chesapeake, VA

1d•$17 - $17•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Remote Pay rate: $17 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Training Schedule: Monday – Friday 8am-4:30pm EST Production Schedule: Monday – Friday 9:20am-6pm EST Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Benefits Call Center Representative role. As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. About the Role: Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries Provide professional written communication, including follow-up and resolution emails Process member requests efficiently while adhering to compliance, quality, and service standards Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

Strong verbal and written communication skills
Ability to navigate and work across multiple systems and tools simultaneously
Attention to detail
Problem solving and critical thinking skills
Must be able to successfully complete a background check
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
Provide professional written communication, including follow-up and resolution emails
Process member requests efficiently while adhering to compliance, quality, and service standards
Deliver a consistent, high-quality customer experience aligned with business expectations